Frequently asked questions

The Dashboard is your customer command center, knowing how to use all the features will help make communicating with customers a breeze.

The Billing page allows you to view and manage your active Add-ons and billing information.

Discover answers to your burning questions about AI Assist in this comprehensive Knowledge Base Category. Uncover insights on their functionalities, capabilities, and the limitless possibilities it offers. From understanding their base commands to exploring their impact on customer service, our AI Assistant category provides you with the knowledge you need to make the most of this add-on.

Learn how to connect, manage, and troubleshoot Facebook Messenger in tawk.to so you can handle all your messages from one centralized platform.

Learn how to connect SMS services such as Twilio to tawk.to

Learn how to use smart ticketing software that gives you the context you need to help solve first-response customer problems.

Learn how to use the tawk.to Knowledge Base, create and manage articles and set up categories so your visitors can find the answers they need.

No website? No problem. Chat pages are hosted landing pages that let you turn links into conversations.

Add and manage contacts and organizations in an easy-to-use CRM.

Master the tawk.to dashboard with advanced settings and features, configure triggers, delete departments, manage white label branding, and submit SPF records.