Will my Widget Scheduler automatically update for Daylight Savings Time?

The instructions below are for desktops and laptops only.

The Widget Scheduler follows the time zone you choose and automatically adjusts for Daylight Saving Time (DST). As long as the scheduler’s time zone is correct, you don’t need to change your schedule when clocks shift.

2. Select the correct property.

3. Click Administration in the top menu.

4. Click Chat Widget under Channels in the left menu.

5. Scroll to Scheduler. The scheduler defaults to your computer’s time. Use the Timezone dropdown to select the correct zone for your business.

6. Click Edit Timezone if needed, enable the scheduler, set your daily hours, and click Save. The Widget Scheduler will follow the selected time zone and automatically adjust for DST.

• Agent availability
  The scheduler controls when the widget shows online or offline, but visitors can only start chats when an agent is online. If you want the widget to go offline when no agents are available, enable Widget offline when all Agent(s) offline in Visibility Settings. To learn how, see this guide: Change how the widget behaves on your site.
  
  

• Ongoing chats
  If a conversation is already in progress when the widget is scheduled to go offline, the chat will continue until it naturally ends — it won’t be cut off immediately.

Using the Widget Scheduler

Using the Widget Scheduler on iOS

Using the Widget Scheduler on Android

Change how the widget behaves on your site

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