Can I end a chat from the Dashboard?

Close a chat from the Dashboard (agent)

1. Open the chat in your Dashboard.
   
   

2. Click the Close button in the upper-right corner of the chat window to remove it from your active view.
   
   

End a chat from the widget (visitor)

1. From the chat widget on your site, the visitor clicks the menu (upper-right of the widget).
   
   

2. The visitor selects End this chat session. After ending the chat, the visitor can still start a new chat.

Things to keep in mind

• Closing ≠ ending
  Closing a chat in the Dashboard does not end the visitor’s session. If they send another message, it will appear as a new chat.
  
  

• Session timeout
  Chats are considered ended after 20 minutes of inactivity. This affects transcripts, tickets, and reporting.

If you’d like to stop a visitor from starting new chats (for example, due to spam or abuse), you can ban them. Banning ends the current chat and prevents the visitor from using the widget again until they are unbanned.

See these guides to learn more about banning visitors:

Banning a visitor

Removing a ban

Managing the ban list for your personal profile page

Understanding incoming chat notifications

Transferring a chat

How to answer an incoming chat

Understanding Visitor Monitoring and Chat sessions

Deleting a past chat or ticket

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