Why am I not getting sound notifications?

If you're not receiving sound notifications from your tawk.to Dashboard, here are a few things to check:

Volume check

Ensure your volume is turned up. If you’re on a desktop or mobile, check the volume settings and make the necessary adjustments.

If you're using headphones or external speakers, double-check that they're plugged in correctly and aren’t muted. If they have a built-in volume control, ensure it’s turned up, too.

Then, perform a simple check:
Open a YouTube video to see if your computer or device plays audio properly.

Browser notifications

Check your browser’s notification settings and ensure notifications from your tawk.to Dashboard are allowed. To learn more, check out this guide: Why am I not getting notifications?

Unmute tabs

Right-click on the tab containing your tawk.to Dashboard, and ensure it isn’t muted in your browser.

For Chrome: right-click on the tab name and select Unmute Site.

System notifications

Your computer's operating system may have notification settings, where you can grant permissions for specific apps and adjust how notifications are displayed.

For Windows:

Go to Start > Settings > System > Notifications & actions.

For Mac:

Follow these steps to check if your notifications are working:

1. Copy your Direct Chat link from the Chat Widget page.

2. Paste the link into a new browser tab and start a conversation. Then, check if your notifications can be heard.

With these steps, you should be receiving sound notifications from your tawk.to Dashboard loud and clear.

If you continue to experience issues, contact our support team or schedule a call.

If you have feedback about this article, or if you need more help:

• Click the green live chat icon.

• Schedule a call with us.

• Visit our community.