Why am I not getting notifications?
The instructions below are for desktops and laptops only.
If you’re not seeing desktop notifications from your tawk.to Dashboard, it’s usually due to a settings issue in your browser, the Dashboard, or your computer. This article walks you through the most common causes and fixes so you get alerts when visitors start chats or submit tickets.
Enable desktop notifications in the tawk.to Dashboard
1. Click your Profile image in the lower-left corner of the Dashboard.
2. Turn on Desktop notifications.
3. If you previously turned off specific alerts (such as new visitors or missed chat notices), click Manage Sounds & Notifications and review these settings to ensure nothing essential is disabled.
Tip: You may have to re-log in to your tawk.to Dashboard for the changes to take effect.
See this guide to learn more: Enabling desktop notifications
Ensure your browser allows tawk.to notifications
Each browser manages site notifications differently. Check your browser’s notification settings and allow https://dashboard.tawk.to.
Google Chrome
Open Settings > Privacy and security > Site settings > Notifications.
Under Allowed to send notifications, add https://dashboard.tawk.to.
If tawk.to appears under Blocked, switch it to Allow.
See Google’s guide to learn more.
Mozilla Firefox
For macOS:
Go to Firefox > Preferences > Privacy & Security > Permissions > Notifications > Settings.
Ensure dashboard.tawk.to is set to Allow.
For Windows:
Go to Menu > Options > Content > Notifications.
Review the list and ensure tawk.to is allowed.
See Mozilla’s guide to learn more.
Microsoft Edge
Open Settings > Cookies and site permissions > Notifications.
Add dashboard.tawk.to to the Allow list.
Disable Quiet notification requests, as it can hide alerts.
See Microsoft’s guide to learn more.
Safari
Go to Safari > Preferences > Websites > Notifications.
Look for tawk.to and set it to Allow.
Tip: After updating your browser permissions, refresh the Dashboard or log out and back in to make sure the changes take effect.
See Apple’s guide to learn more.
Review notification settings on your device
Your operating system can block notifications from your browser or the tawk.to app. Ensure your device allows them.
Windows
Go to Settings > System > Notifications & actions.
Find your browser (or tawk.to app) and ensure notifications are enabled.
See Microsoft’s guide to learn more.
macOS
Go to System Preferences > Notifications.
Choose your browser (or tawk.to) and allow notifications.
See Apple’s guide to learn more.
Check for browser or app issues
If everything looks correct but notifications still don’t appear, try the following:
Restart your browser or the tawk.to desktop app.
Update your browser to the latest version.
Clear your browser cache and cookies, then log in again.
Try disabling extensions temporarily if you suspect one may be interfering with notifications.
Additional considerations
Sound and visual alerts work separately
If notifications appear but you don’t hear any sound, follow this guide on troubleshooting sound notifications: Why am I not getting sound notifications?Mobile notifications differ
This guide focuses on desktops and laptops. For phones and tablets, see these troubleshooting guides:
Enabling sounds and notifications on Android
Enabling sound and badge notifications on iOS
Test your changes
After adjusting your settings, trigger a test chat or ticket (you can use your own browser in a private window) to confirm that notifications are working.Multiple devices
If you’re logged in on more than one device, some notifications may appear on only one of them depending on your setup.
Related guides
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