Why am I not getting notifications?

The instructions below are for desktops and laptops only.

If you’re not getting notifications from your tawk.to Dashboard, it is likely due to a configuration issue. Below are some common reasons and how to fix them.

Google Chrome

1. If you’re using Windows, click the three vertical dots in the top right corner next to your profile image, then go to Settings.
   For Mac users, click Chrome in the menu bar at the top, and select Preferences.

2. Go to Privacy and Security > Site settings > Notifications.

3. Scroll down to Allowed to send notifications and click Add.

4. Enter https://dashboard.tawk.to and click Add.

Mozilla Firefox

For Mac:

1. Click Firefox in the top menu, and select Preferences.

2. Go to Privacy and Security > Settings.

3. Click Allow next to the tawk.to website.

For Windows:

1. Click the hamburger menu (three lines) in the top right corner.

2. Go to Options > Content. Then, click Choose (next to Notifications).

3. Review the list of websites and ensure tawk.to is allowed.

Microsoft Edge

1. Click the three horizontal dots next to your profile image.

2. Go to Settings > Cookies and Site Permissions > Notifications.

3. Scroll down to the Allow section and click Add.

4. Enter the tawk.to site and click Add.

5. Make sure Quiet Notification Requests is toggled off.

Safari

1. In the Safari menu, click Preferences.

2. Go to Websites > Notifications.

3. You’ll see a list of websites. Find tawk.to and select Allow to enable notifications.

You’ll need to enable desktop notifications so they appear on your desktop:

1. Click your Profile image in the lower-left corner of the Dashboard.

2. Switch Desktop notifications on.

Sometimes, the browser or app may have issues preventing notifications from displaying correctly:

• Ensure your browser or tawk.to app is up to date.

• Restart your browser or the app if you’re experiencing issues.

• Clear your browser cache if notifications are still not working.

Check your operating system’s notification settings:

• For Windows:
  Go to Settings > System > Notifications & Actions and ensure tawk.to is enabled.
  
  

• For macOS:
  Go to System Preferences > Notifications, find tawk.to, and ensure notifications are allowed.

Now that you’ve enabled your browser’s notifications, you should receive alerts whenever a visitor starts a chat or submits a ticket.

Need help with sound notifications?

If you’re not hearing sound notifications, see this guide for troubleshooting steps: Why am I not getting sound notifications?

If you have feedback about this article, or if you need more help:

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