Help Center | tawk.to
Submit Ticket Go to tawk.to Developers Status
English (US)
  • العَرَبِية
  • Español
  • Français
  • Italiano
  • Português (Brasil)
  • Pусский
  • Türkçe
Submit Ticket Go to tawk.to Developers Status English (US)
العَرَبِية Español Français Italiano Português (Brasil) Pусский Türkçe
  • Recent Searches
All Categories
Ticketing
14

Ticketing

Last Update 13 дней назад
Learn how to use smart ticketing software that gives you the context you need to help solve first-response customer problems.
How to create a ticket
Last Update 7 месяцев назад
Responding to offline messages via Ticketing
Last Update месяц назад
Assigning tickets
Last Update 7 месяцев назад
Tagging Tickets
Last Update 13 дней назад
Setting ticket Priority
Last Update 3 месяца назад
Adding notes to tickets
Last Update 2 месяца назад
Searching through Tickets
Last Update 7 месяцев назад
The differences between Open, Pending, and Closed tickets
Last Update 7 месяцев назад
Forwarding your emails to tawk.to
Last Update месяц назад
Forwarding emails from Outlook with Microsoft 365
Last Update месяц назад

Other Categories

Getting started
Just new to tawk.to? Get off to a flying start, learn how to create an account, add a widget to your site and invite your colleagues to a shared property.
12 articles
Last Update 19 дней назад
Chat Widget Customization
Customize the chat widget to suit your brand, learn how to setup your scheduler and modify the widget content and behavior to suit your business.
20 articles
Last Update 25 дней назад
Dashboard 101
The Dashboard is your customer command center, knowing how to use all the features will help make communicating with customers a breeze.
30 articles
Last Update 7 дней назад
Billing
The Billing page allows you to view and manage your active Add-ons and billing information.
8 articles
Last Update месяц назад
AI Assist
Discover answers to your burning questions about AI Assist in this comprehensive Knowledge Base Category. Uncover insights on their functionalities, capabilities, and the limitless possibilities it offers. From understanding their base commands to exploring their impact on customer service, our AI Assistant category provides you with the knowledge you need to make the most of this add-on.
36 articles
Last Update 7 дней назад
Facebook Messenger
Learn how to connect, manage, and troubleshoot Facebook Messenger in tawk.to so you can handle all your messages from one centralized platform.
4 articles
Last Update месяц назад
Twilio SMS
Learn how to connect SMS services such as Twilio to tawk.to
5 articles
Last Update 7 дней назад
Knowledge Base
Learn how to use the tawk.to Knowledge Base, create and manage articles and set up categories so your visitors can find the answers they need.
11 articles
Last Update 13 дней назад
Profile Page
No website? No problem. Chat pages are hosted landing pages that let you turn links into conversations.
6 articles
Last Update 25 дней назад
Contacts
Add and manage contacts and organizations in an easy-to-use CRM.
7 articles
Last Update 18 дней назад
Advanced features
Master the tawk.to dashboard with advanced settings and features, configure triggers, delete departments, manage white label branding, and submit SPF records.
26 articles
Last Update 5 дней назад