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Knowledge Base

What is the Knowledge Base?

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Setting up your Knowledge Base

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Creating a new Knowledge Base article

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Creating Knowledge Base categories

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How to change the order of articles in the Knowledge Base

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What is the Purpose of the Primary Category in the Knowledge Base?

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Customizing your knowledge base for additional languages

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How to edit the Knowledge Base Ticket Form

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Customizing the Submit Ticket feature in your knowledge base

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Creating Private Knowledge Base articles and categories

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