39

Frequently asked questions

Last Update hace un día

Can I end a chat from the Dashboard? Will my Widget Scheduler automatically update for Daylight Savings Time? Why am I not getting notifications? Why am I not getting sound notifications? Why am I not receiving emails?

How do I change a property member's status?

The instructions below are for desktops and laptops only.

Property members can either be admins or agents. Admins can access everything on your tawk.to dashboard. Agents can

  • Access your Inbox and respond to chats and tickets

  • Access Reporting

  • Create and edit articles in your Knowledge Base

  • Create and edit Shortcuts

  • See other Property Members but cannot add members or edit related settings

Note: Agent’s can’t access Add-ons.


Follow these steps to change the status of property members:

1. Log in to your tawk.to account.

2. Select the correct property.

3. Click Administration in the left navigation bar.

4. Click Property Members under User Management in the left submenu.

5. Click the agent you want to edit.

6. Make the changes and click Save. Your changes are effective immediately.

Note: Only active agents can answer chats. If an agent’s status is disabled, they can’t answer chats but can still navigate your dashboard.

If you have feedback about this article, or if you need more help:

Was this article helpful?

45 out of 78 liked this article

Still need help? Message Us