Why am I not receiving emails?
If you are not receiving Weekly Roundup emails or Ticketing emails from us, it could mean one of two things. It could be that your emails are being sent to the wrong folder. Or there might be a glitch our support team can help you work through.
Check your Spam folder
To fix this, add firstname.lastname@example.org and email@example.com to your approved senders list. White listing these two email addresses tells your email provider that you know us and trust the content we send. This should keep emails from tawk.to out of your Spam folder.
Learn more about how to whitelist with Gmail, Outlook, or Yahoo here: How to whitelist your support email
Let us know
If you still aren’t receiving emails from firstname.lastname@example.org and email@example.com, chat with our support team or schedule a call.
Sometimes, there's a delay in sending the email. If so, our team will be able to tell you that your emails are showing in the queue.
There could also be an automated suppression on our end in sending the emails. Our team can fix this for you by simply removing the suppression in the system.
In some very rare cases, there are maintenance issues in sending out emails. Again, our team can help you clear this problem up.