Why am I not receiving emails?
If tawk.to emails aren’t reaching your inbox, there could be a few possible reasons:
Misdirected emails: They may have landed in the wrong folder.
Full inbox: If your inbox is full, new emails won’t come through.
Server settings: Your email server might be blocking delivery.
Email filters: Filters could be redirecting or blocking these emails.
In this guide, we’ll go through common issues and troubleshooting steps to help you identify why you're not receiving these emails and get them delivered correctly.
Check your spam and junk folders
Sometimes, emails might be misdirected to your spam or junk folder. Check these folders and mark tawk.to emails as "Not Spam" or move them to your inbox.
Review email filters and rules
Email filters and rules can help organize your inbox, but they may also send tawk.to emails to other folders like Spam, Promotions, or Trash. If you are not receiving emails, check your filtering settings to ensure tawk.to messages are not misrouted or deleted.
To check your filters, go to your email settings and find filtering or sorting rules. Look for any rules that could move, archive, or delete emails from @tawk.to. If needed, modify or remove these rules so tawk.to messages arrive in your main inbox. You can also create a new rule to always allow emails from tawk.to.
Whitelist tawk.to email addresses
Ensure tawk.to emails reach your inbox by adding the following addresses to your safe sender list:
noreply@tawk.to
tickets@tawk.to
Your Ticket Forwarding Email
See this guide to learn more about your Ticket Forwarding Email:
Forwarding Your Emails to tawk.to
To learn more about whitelisting your support email, see this guide:
How to Whitelist Your Support Email
Check your email storage quota
An overfilled inbox can block new emails, including those from tawk.to. You may need to free up space by deleting unnecessary emails or attachments.
Use a business email instead of free providers
Some free email services (e.g., Gmail, Yahoo, Outlook) have stricter spam filters that may interfere with support-related emails. You may use a business email with your domain (e.g., support@yourcompany.com) instead of a free email provider.
Mail Notifications
If you or your team are not receiving Mail Notifications, ensure notifications are enabled for the right team members. To learn more about Mail Notifications, see this guide: Adjusting Mail Notifications
If you’re still not receiving emails from tawk.to, chat with us or schedule a call, and we’ll help you further. There may be delays in sending emails sometimes, and we can help confirm if your emails are in the queue.
If you have feedback about this article, or if you need more help:
Click the green live chat icon
Schedule a call with us
Visit our community