Why am I not receiving emails?
If tawk.to emails emails aren’t reaching your inbox, it could be due to a few reasons:
Misdirected emails
Emails may have landed in the wrong folder, like Spam, Junk, or Promotions.
Full inbox
If your inbox is full, new messages won’t come through.
Server settings
Your email server might be blocking emails from tawk.to.
Email filters
Filters might be automatically redirecting or blocking tawk.to emails.
Steps to troubleshoot
Check your spam and junk folders
Sometimes, emails end up in Spam or Junk by mistake.
Go to your spam or junk folder.
If you find any tawk.to emails, mark them as Not Spam or move them to your inbox.
Review email filters and rules
Email filters help organize your inbox, but may send tawk.to emails to other folders.
Go to your email settings, and check the filters or rules.
Look for any rules that move, archive, or delete emails from @tawk.to.
Modify or remove these rules if necessary.
To prevent future issues, create a new rule to always allow emails from @tawk.to.
Whitelist tawk.to email addresses
To make sure tawk.to emails are delivered, add the following addresses to your Safe Sender List:
noreply@tawk.to
tickets@tawk.to
Your Ticket Forwarding Email
See this guide to learn more about your Ticket Forwarding Email:
Forwarding Your Emails to tawk.to
To learn more about whitelisting your support email, see this guide:
How to Whitelist Your Support Email
Check your email storage quota
A full inbox can block new emails, including those from tawk.to. Clear out unnecessary emails or attachments to free up space.
Use a business email instead of free providers
Free email services (e.g., Gmail, Yahoo, Outlook) sometimes have strict spam filters that block support-related emails. Consider switching to a business email (e.g., support@yourcompany.com).
Mail Notifications
If you or your team aren’t receiving Mail Notifications, check that notifications are enabled for the right team members. To learn more, see this guide: Adjusting Mail Notifications
Still not receiving emails?
If you’re still having trouble, chat with us or schedule a call, and we’ll help you investigate further. Sometimes, there may be delays, and we can check if your emails are still in the queue.
If you have feedback about this article, or if you need more help:
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