Why am I not receiving emails?

If tawk.to emails emails aren’t reaching your inbox, it could be due to a few reasons:

  • Misdirected emails
    Emails may have landed in the wrong folder, like Spam, Junk, or Promotions.

  • Full inbox
    If your inbox is full, new messages won’t come through.

  • Server settings
    Your email server might be blocking emails from tawk.to.

  • Email filters
    Filters might be automatically redirecting or blocking tawk.to emails.

Steps to troubleshoot


Check your spam and junk folders

Sometimes, emails end up in Spam or Junk by mistake.

  1. Go to your spam or junk folder.

  2. If you find any tawk.to emails, mark them as Not Spam or move them to your inbox.


Review email filters and rules

Email filters help organize your inbox, but may send tawk.to emails to other folders.

  1. Go to your email settings, and check the filters or rules.

  2. Look for any rules that move, archive, or delete emails from @tawk.to.

  3. Modify or remove these rules if necessary.

  4. To prevent future issues, create a new rule to always allow emails from @tawk.to.


Whitelist tawk.to email addresses

To make sure tawk.to emails are delivered, add the following addresses to your Safe Sender List:

  • noreply@tawk.to

  • tickets@tawk.to

  • Your Ticket Forwarding Email


See this guide to learn more about your Ticket Forwarding Email:

Forwarding Your Emails to tawk.to


To learn more about whitelisting your support email, see this guide:
How to Whitelist Your Support Email


Check your email storage quota

A full inbox can block new emails, including those from tawk.to. Clear out unnecessary emails or attachments to free up space.


Use a business email instead of free providers

Free email services (e.g., Gmail, Yahoo, Outlook) sometimes have strict spam filters that block support-related emails. Consider switching to a business email (e.g., support@yourcompany.com).

Additional information

Mail Notifications

If you or your team aren’t receiving Mail Notifications, check that notifications are enabled for the right team members. To learn more, see this guide: Adjusting Mail Notifications


Still not receiving emails?

If you’re still having trouble, chat with us or schedule a call, and we’ll help you investigate further. Sometimes, there may be delays, and we can check if your emails are still in the queue.


If you have feedback about this article, or if you need more help:

Was this article helpful?

285 out of 556 liked this article

Still need help? Message Us