How do I convert JSON files?

JSON (JavaScript Object Notation) is a lightweight, text-based format used to store and exchange structured data. It's widely used for transferring information between web servers and applications.

While JSON is ideal for developers and automation tools, it may not be easy to read manually, especially when reviewing exported chat logs or ticket details.

You can easily convert JSON files into more readable formats such as CSV, Excel, or plain text using a variety of tools and methods.

1. Use an online JSON converter

Several free online tools let you upload a JSON file and convert it to CSV, Excel, or a formatted table. These are ideal for quick, one-off conversions.

Popular tools include:

• JSON to CSV Converter

• JSON Formatter

• JSON Editor Online

Tip:

For secure data handling, avoid uploading private information to untrusted conversion sites. Always choose trusted platforms and use caution when uploading sensitive data.

2. Open the JSON file in Excel

Microsoft Excel supports direct JSON imports:

1. Open Excel.

2. Go to Data > Get Data > From File > From JSON.

3. Select your .json file.

4. Excel will structure the content into a table, allowing easy sorting and analysis.

This method is perfect if you're already working in Excel or need to filter and manage large datasets.

3. Use a text or code editor

For quick viewing or minor edits, open your file in a code-friendly text editor such as:

• Visual Studio Code

• Notepad++

• Sublime Text

These tools highlight the file structure, making it easier to read without converting the data.

When you export data from tawk.to, the downloaded .json file contains detailed information about the conversation, including metadata and message content.

Each file includes:

To learn more about exporting chats and tickets, see the following guides:

Exporting Messages

Exporting Tickets

Example

Here’s a simplified example of an exported JSON file:

This format is helpful for developers, analysts, or support teams who want to process, convert, or automate chat and ticket data.

If you frequently export data and want to automate the process of converting JSON files, platforms like Zapier and Make (formerly Integromat) can help.

You can create automated workflows to:

• Add new tickets or chat details to Google Sheets

• Convert JSON data into a readable format

• Send structured data to email or cloud storage apps

Learn more with these guides:

Make Integration: Add a row to Google Sheets when a new ticket is created

Zapier Integration: Add a new row to Google Sheets when a new ticket is created

You can also use webhooks to send JSON data, such as chat transcripts, directly to external services. Learn more here: How to send chat transcripts via webhooks

These automations reduce manual work and make it easier to manage support data at scale.

• All chat and ticket exports from tawk.to are delivered as JSON files.

• While JSON files are not designed for casual viewing, you can easily convert them.

• For secure data handling, avoid uploading private information to untrusted conversion sites.

• Use Make, Zapier, or webhooks to streamline and scale your data workflows.

If you have feedback about this article, or if you need more help:

• Click the green live chat icon

• Schedule a call with us

• Visit our community