Each downloaded message from tawk.to includes known values for the following:
id: [conversation ID]
type: [chat message or ticket]
pageId: [Property ID]
visitor object: [name, ID and email; if the visitor name is unknown, the software automatically assigns a random identifier, starting with a “V.”]
location: [country, city]
messageCount: number of messages in the conversation
chatDuration: duration of the chat rounded to milliseconds
rating: visitor rating
createdOn: date created
messages: [sender type, message type, time, and content for each message in the conversation]
Here's an example:
How do I convert a JSON File?
Once you’ve downloaded the zip file containing your data, you can extract the JSON files. Then convert your files to CSV spreadsheets using third-party software.
You can convert your files to a CSV or spreadsheet with an online Converter such as this one: JSON to CSV Converter
Need help converting JSON files? Reach out to our support team or schedule a call.