How do I cancel a subscription?

tawk.to allows you to unsubscribe from a paid package and downgrade to a free account by canceling the Add-ons you’ve purchased.


If you have multiple properties, check to make sure you're currently viewing the correct one by hovering over the hamburger icon at the top of the Dashboard.

If you want to cancel a subscription, make your way to AdministrationBilling

To cancel your paid Add-ons, head over to Plan and Billing details and click Cancel beside your Next billing date.

In the confirmation window, select No, keep subscribing if you wish to continue your subscription. If you wish to proceed with the cancellation, click Yes, cancel subscription.

When you cancel your subscription at any time during your monthly or annual cycle, you'll retain access to your benefits until the end of your billing cycle.


That's it — you have unsubscribed from your paid package and can continue to enjoy your free account.


Learn more about changing your billing details here: How to change your billing details?

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