Exporting messages

Your tawk.to Messaging panel makes it easy to sort, select and export your messaging data for each property in your account.

To delete or export messages, you’ll need to have admin access to the property and the property must be enabled.

NOTE: The instructions below can only be completed from a browser or the tawk.to desktop apps. They cannot be completed in the tawk.to mobile app.

Here’s how to export your messaging data via email:

If you have multiple properties, check to make sure you're viewing the correct one. Hover over the current property name in the upper-left menu to select a new property from the list.

Then, select the Inbox icon in the upper tab menu.

The left menu of the Inbox window contains four tabs: Chats, Tickets, Trash, and Spam.

To Export a single chat, select the message you want to export by ticking the box to the left of the chat. A set of options will appear in the upper-right corner of the Chats window.

To export multiple chats, tick the box to the left of each chat you would like to include.

If you want to export all chats, tiick the empty checkbox above the list to select all current messages.

If you’re looking for a specific message or type of message to export, use the Filter icon to sort your messages.

You can Filter by Agent, Minimum Number of Message, Status, Tag, and Updated.

Once you’ve made your selection, click the Export button in the upper right of the Chats window.

The recipient will receive an email containing a link. The link will send them to the dashboard to download a zipped folder containing JSON files.

A JSON file stores simple data structures and objects in JavaScript Object Notation (JSON) format, which is primarily used for transmitting data between a web application and a server. JSON files can be edited using a text editor (Microsoft Notepad on Windows or Apple TextEdit on Mac).

If the property is disabled, you’ll need to re-enable it before exporting messages or other account data.

First, make your way to ⚙️Administration ➞ Overview ➞ Property Status.

Then, toggle the Property Status switch to the on (green) position.

Need additional help? Reach out to our support team or schedule a call.