How do timestamps work?

Timestamps are helpful when reviewing the transcripts of your conversations with your customers. When referring back to chats, you can easily figure out when they happened and identify specific messages based on their timestamps.


Timestamps for all active chats are set using a 12-hour clock and are based on the time zone of your dashboard. 

All chats listed in your Inbox and contact profiles are based on the time the chat ended.


Time stamps for tickets are shown in your local time zone.

Closed tickets are time-stamped based on the time you processed them in your time zone.

Can you set your time zone?

Your time zone in the dashboard is set based on the time zone of your computer.

Your time zone will change based on your location. If you move across time zones, your computer should automatically adjust to the time zone. This will automatically change the time zone in your dashboard.

The time zone in the dashboard will also change if you manually change the time on your computer.

Have more questions about timestamps? Reach out to our support team or schedule a call

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