How do timestamps work?

Timestamps help you track when chats or support tickets happened. They show you exact times in your chat transcripts and ticket history so you can easily reference or audit past conversations.

In active chats and chat history, timestamps are based on the time zone set in your dashboard.

The system uses the 12-hour clock format (for example, “2:05 PM”).

In your Inbox and contact profiles, the listed time reflects when each chat ended.

• Timestamp data for tickets also uses your local time zone.

• When you close a ticket, the timestamp shows the time you processed that ticket in your local time.

• tawk.to sets your default time zone based on your computer’s system settings.

• If you travel to a different time zone, your computer (and thus the dashboard) should adjust automatically.

• If you change your computer’s clock or time zone manually, your dashboard will reflect that new setting.

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