How does tawk.to define Visitors?
In tawk.to, a visitor is counted each time someone starts a session on your website or chat widget.
This means if the same person visits your site multiple times in a single day, each visit is considered a separate visitor. So, the total number of visitors represents the number of sessions, not necessarily the number of unique people.
The Visitors pane in your tawk.to Dashboard shows the total number of visitor sessions on your site for the day, adjusted to your time zone.
To learn more about how visitor statistics are displayed in your Dashboard, visit: Understanding the statistics in your Dashboard
What is a session?
A session begins when a visitor lands on your website, a specific page, or uses the chat widget through a direct link.
The session remains active until one of the following happens:
The visitor leaves your site.
The visitor is inactive for at least 20 minutes.
If the session ends, tawk.to gives it a 2-minute buffer. If the visitor comes back within that time, the same session continues. If they return after the 2-minute window, a new session starts, and they’re counted as a new visitor.
What about bots?
tawk.to only counts real human visitors — not bots or automated scrapers — ensuring your stats remain accurate and reliable.
Why Doesn’t tawk.to Match Google Analytics?
If tawk.to’s visitor count is different from Google Analytics, it’s because the two platforms track sessions in slightly different ways. To learn more, see this guide: Why does my visitor count not match up with Google Analytics?
If your visitor count is higher than your page views, learn why with this guide:
Important considerations
One person, multiple sessions
If the same person visits your site more than once a day, each visit is counted as a separate session.
Session buffer period
The 2-minute buffer helps maintain session continuity for brief periods of inactivity, enhancing the accuracy of engagement tracking.
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