Add-on pricing and key features
This guide outlines the pricing and core features of these powerful tools:
AI Assist
Remove Branding
Video + Voice + Screensharing
Hired Agents
AI Assist
AI Assist helps you deliver fast, intelligent support 24/7. Streamline support, automate responses, and stay available — even after hours.
Key features
24/7 automated chat support
Custom AI agents trained on your Knowledge Base and data
Assign agents to specific channels or entire properties
AI-powered suggestions for human agents in chats and tickets
Multilingual support
Escalation to human agents when needed
API integrations for real-time data (e.g., inventory, order status, CRM)
Pricing
AI Assist offers 4 plans:
Learn more about AI Assist here:
AI Assist: 24/7 sales and customer service made easy
Remove Branding
Remove Branding allows you to customize your visitor experience to suit your brand.
Key features
Customize branding on the widget so your brand is the one visitors see and remember.
Personalize branding in ticketing emails and chat transcripts to build trust with a consistent experience.
Use a custom support email address so all follow-ups and replies come from your brand — not ours.
Remove tawk.to branding from the Knowledge Base and use your own domain to make it feel like a seamless part of your website — no developer needed.
White label the Chat Page, chat link, and popout widget with your own domain to match your website and brand.
Pricing
$39 per month
$348 annually (equals $29 per month)
See these guides for more details on Remove Branding:
Video + Voice + Screensharing
Use Video + Voice + Screensharing to connect with customers through calls and screensharing, right from your tawk.to chat widget.
Key features
Voice and video calling from within the widget
Screen sharing for live demos and tech support
No downloads or installations needed — all browser-based
Control who can initiate or accept calls
Pricing
$49 per month
$348 annually (equals $29 per month)
Learn more about Video + Voice + Screensharing with these guides:
Hired Agents
Outsource live chat management to a team of trained professionals who engage visitors, answer questions, and support your customers — 24/7.
Our agents act as an extension of your team, helping you convert more visitors, reduce missed opportunities, and provide a consistent, high-quality experience.
Key features
24/7 live chat coverage — including weekends and holidays, so you never miss a chat
A dedicated team of agents trained to understand your business, services, and tone of voice
Group chat access with our team in your dashboard for updates, feedback, and ongoing collaboration
Flexible month-to-month billing — no long-term contracts
Full transparency — you have complete access to chat history and transcripts
Reduce repetitive tasks for your team and focus on higher-priority work
Increase trust and satisfaction by ensuring visitors always have a real person to talk to
Benefit from our industry experience supporting millions of businesses worldwide
Pricing
Pricing starts at $1 per hour and varies based on hours, coverage type, language requirements, and business needs:
$1 per hour - 24X7-365 (168 hours a week) - $728/month
$1.10 per hour - Evenings and Weekends (128 hours a week) - $610/month
$1.50 per hour - Double-Shift (80 hours a week) - $520/month
$2.20 per hour - Full-time (40 hours a week) - $380/month
$3.00 per hour - Part-time (10 hours a week) - $129/month
Learn more about Hired Agents here:
Additional information
Add-ons are billed monthly and can be activated or canceled anytime.
Add-ons aren’t shared across properties. When you buy an add-on, it only applies to the property you purchased it for. To use an add-on on multiple properties, you’ll need to buy it separately for each one.
Visit our Help Center for more information on purchasing and setting up add-ons.
See these guides for details on updating subscriptions, downloading invoices, and more:
How to change your tawk.to billing details
How do I change my tawk.to payment method?
How do I change my tawk.to subscription?
Can I transfer a tawk.to subscription to a different property?
How do I cancel a tawk.to subscription?
How do I renew my canceled tawk.to subscription?
From automation and real-time communication to branding and staffing, tawk.to’s add-ons offer the flexibility to tailor your support experience to your unique business needs.
If you have feedback about this article, or if you need more help:
Click the green live chat icon
Schedule a call with us
Visit our community