How to change your tawk.to billing details
The instructions below are for desktops and laptops only.
You can easily update the billing details for your subscriptions in the Billing section of the tawk.to Dashboard. This includes adding your billing address, changing your subscription plan, and updating your payment method.
Note: Only the Account Owner can access and update billing information.
Follow these steps:
2. Select the correct property.
3. Click Administration in the top menu.
4. Click Purchases and Invoices under Billing in the left menu.
5. On the Purchases and Invoices page, you can:
- Add a Billing Address: Click Add next to Billing Address, enter your address details, then click Save.
- Change your subscription plan: Click Modify next to Plan to upgrade or downgrade your current subscription. Learn more: How do I change my tawk.to subscription?
- Update your payment method: Click Modify next to Payment method to switch to a different payment method. Learn more: How do I change my tawk.to payment method?
- View and download your invoices: Select a billing period under Subscription invoices, and download a PDF copy for your records. Learn more: How to download your invoice
- Cancel a subscription: Click Cancel subscription next to the active plan you want to stop. Learn more: How do I cancel a tawk.to subscription?
- Renew a canceled subscription: Click Renew subscription beside any previously canceled plan to restore your subscription. Learn more: How do I renew my canceled tawk.to subscription?
6. Remember to save any changes. Your updated details will be reflected on future invoices.
Important considerations
Changes apply only to future invoices.
The person who originally signed up and paid for the add-on is the Account Owner and cannot be removed from the account.
Keep your billing information up to date to avoid service interruptions.
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