How to change your tawk.to billing details
The instructions below are for desktops and laptops only.
You can easily update the billing details for your subscriptions in the Billing section of the tawk.to Dashboard. This includes adding your billing address, changing your subscription plan, and updating your payment method.
Note: Only the Account Owner can access and update billing information.
Follow these steps:
2. Select your desired property at the top right corner.
3. Click Administration in the top menu.
4. Click Billing > Purchases and Invoices in the left menu.
5. Click Add next to Billing Address, enter your address details, then click Save.
Invoices for past payments under Subscription Invoices on the right side will show the updated details when you view or download them.
Things to note:
The user who last set the payment method for an add-on is considered its Billing Admin.
Billing Admins cannot be removed from a property.
If no Billing Address has been added for a subscription, the Billing Admin's name will be used in all invoices by default.
After you add a Billing Address, invoices for past payments under Subscription Invoices will show the updated details when you view or download them.
Other things we can do in the Billing area:
- Change subscriptions: Click Modify next to the add-on subscription to upgrade or downgrade it. Learn more: How do I change my tawk.to subscription?
- Update the payment method: Click Modify next to Payment method to change or update it. Learn more: How do I change my tawk.to payment method?
- View and download invoices: They can be found under Subscription invoices on the right side. You can view or download PDF copies of these invoices for your records. Learn more: How do I download an invoice?
- Cancel subscriptions: Click Cancel subscription next to the active plan you want to stop. Learn more: How do I cancel a tawk.to subscription?
- Renew a canceled subscription: Click Renew subscription now beside any previously canceled plan to renew your subscription. Learn more: How do I renew a canceled tawk.to add-on subscription?
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