How to white label your Chat Page, direct chat link, and popout chat widget

Purchasing the Remove Branding Add-on allows you to use your own domain for your hosted pages, keeping them completely in your own brand.

This will enable your Chat Page, direct chat link, and widget popout link to use your domain instead of

Share a link to your chat widget anywhere you would like to invite others to start a live chat: in your email signature, on your social profiles and even on product labels. 

It only takes a few minutes to replace the domain with your own. Let’s walk through the steps.

What you'll need:

1 - Domain or subdomain (name that will show up in the URL address bar)

2 - CNAME record

Assign your domain or subdomain to your Chat Page, chat link, and popout widget

To get started, go to your Dashboard and click on the Admin gear.

If you have multiple properties, hover over the hamburger icon and select the property for which you would like to white label your hosted pages.

Click on Add-ons in the left navigation menu.

This will take you to the Add-ons page. Select Settings in the Remove Branding feature box to go to the Domain Settings panel, where you can customize all your communication through

Select Domain in the top menu and add the domain name you would like for your Chat Page and widget. Then click the green Add Domain Button.

You will see a “pending verification” notice and the option to verify your domain.

Just beneath the verification notice, you’ll see a CNAME record. A CNAME record is a type of Domain Name Server (DNS) record that sends any requests for your domain to the actual hosting location.

You’ll want to copy the CNAME record and keep it handy, so you can add it to the DNS records in the account where you manage your domains. 

Click the icons at the bottom of the page for directions on how to change or add a CNAME record for major domain hosts.

Follow the directions and add the CNAME record. We’ll go through the steps in a moment, so you can see how it will look in cPanel, which is used by major hosting platforms.

If your CNAME has been added properly, you should be able to verify. There may be a delay of up to 24 hours for DNS record changes to take effect. Check with your hosting provider for an estimate. 

How to create a subdomain and add a CNAME record in cPanel

Here’s how to add the CNAME record If your website host uses cPanel, which is widely used among website hosting services.

First, log in to your hosting account. In this example, we’ll use Hostmaria. In other hosting providers using cPanel, the steps will be similar.

Next, launch the cPanel and log in if necessary. 

Creating a subdomain

Once you’re in cPanel, click on Subdomains.

Select the domain for which you want to create a subdomain in the drop-down menu under Domain. Then enter the name of your subdomain in the field labeled Subdomain. Click on Create Subdomain.

Your subdomain will appear before the name of your primary domain and will be separated by a dot.

In this example, my domain is, so when I name my subdomain chat, the new domain will be

Now it’s time to add the CNAME record you copied from your account to the DNS records for your new subdomain.

To get started, head back to the main cPanel dashboard and click on Manage DNS.

Select the primary domain associated with your subdomain in the list under Please Select a Domain.

Once you’ve selected a domain, a list of current records for your domain will appear. Scroll down to the bottom and click the Add another record + button.

1 - Under Name, list the name of your new subdomain, e.g. After you enter it, a period will likely appear at the end of the name.

2 - In the field under Type, select CNAME

3 - In the Data field, paste the CNAME record you copied earlier — it’s the CNAME text from the Domain Settings panel.

If you need to go back and find it again, head over to Admin, select Add-ons in the left menu, click Settings in the Remove Branding feature and click Domain

Now go back to, enter your subdomain if you haven’t already, and click Verify.

Congratulations! You did it!

Remember, it may take extra time for the CNAME record to take effect so your Chat Page and popout widget show up at your new subdomain. Contact your hosting provider for details.

Now your Chat Page, direct chat link and popout widget reflect your brand 100% for a seamless transition from all your emails, websites, and more.

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