Whitelabeling your Chat Page, Direct Chat Link, and Popout Chat Widget
The instructions below are for desktops and laptops only.
After setting it up, you can white-label your:
- Chat Page
- Direct Chat Link
- Popout chat widget
This allows links to use your own domain instead of the default tawk.to/chat/ URL. You can then share your branded chat links in email signatures, social media profiles, marketing campaigns, QR codes, product packaging, or anywhere you want customers to start a conversation with your team.
Before you start
You'll need:
- An active Remove Branding add-on for your property.
- A domain or subdomain that you own.
- Access to your domain's DNS settings so you can create a CNAME record.
To learn how to purchase and activate the add-on, see this guide: Purchasing the Remove Branding add-on
Steps to white-label your Chat Page, Direct Chat Link, and Popout Chat Widget
2. Click Add-ons on the left navigation bar.
3. Click Settings under Remove Branding.
4. Click the Domain tab at the top of the Remove Branding page.
5. Under Domain Settings, enter the domain or subdomain you want to use.
6. Click Add Domain.
7. Your new domain will appear with a Pending verification status.
8. Copy the generated CNAME record. A CNAME (Canonical Name) record is a DNS record that points your custom domain to your hosted tawk.to pages.
9. Sign in to your domain provider and add the CNAME record to your DNS settings.
10. After saving your DNS changes, return to the Remove Branding settings and verify your domain.
DNS changes can take up to 24 hours to propagate, depending on your domain provider. If verification doesn't complete immediately, wait for the DNS changes to finish propagating before trying again.
Additional considerations
- The Remove Branding add-on is required
You must purchase and activate the Remove Branding add-on before you can use your own domain. See this guide to learn more: Purchasing the Remove Branding add-on - The add-on is property-specific
If you manage multiple properties, you'll need to enable Remove Branding for each property you want to white-label. - Use HTTPS whenever possible
Enabling HTTPS on your custom domain helps protect visitor data and prevents browser security warnings. You can configure HTTPS through Cloudflare or your hosting provider. - Need help with DNS?
Most domain registrars provide documentation for adding CNAME records. If you're unsure how to update your DNS settings, contact your domain provider.
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