How to white label your Chat Page, direct chat link, and popout chat widget

Purchasing the Remove Branding Add-on allows you to use your own domain for your hosted pages, keeping them completely in your own brand.

This enables your Chat Page, direct chat link, and widget popout link to use your domain instead of

Share a link to your chat widget anywhere you would like to invite others to start a live chat: in your email signature, on your social profiles and even on product labels. 

It only takes a few minutes to replace the domain with your own. Let’s walk through the steps.

What you'll need:

1 - Domain or subdomain (name that will show up in the URL address bar)

2 - CNAME record

Assign your domain or subdomain to your Chat Page, chat link, and popout widget

If you have multiple properties, check to make sure you're viewing the correct one. Hover over the current property name in the upper-left menu to select a new property from the list.

Then, make your way to ⚙️Administration Add-ons.

This will take you to the Add-ons page. Then select Remove Branding and click Settings in the upper right of the screen feature box to go to the Domain Settings panel. This is where you can customize all your communication through

Select Domain in the top menu and add the domain name you would like for your Chat Page and widget. Then, click the green Add Domain Button.

You will see a “pending verification” notice and the option to verify your domain.

Just beneath the verification notice, you’ll see a CNAME record. A CNAME record is a type of Domain Name Server (DNS) record that sends any requests for your domain to the actual hosting location.

You’ll want to copy the CNAME record and keep it handy, so you can add it to the DNS records in the account where you manage your domains. 

The icons at the bottom of the page are the major domain hosts that you can use and clicking one will open a new tab and will take you to their website. From there, it will provide you with directions on how to change or add a CNAME record.

Follow the directions and add the CNAME record. If your CNAME has been added properly, you should be able to verify. There may be a delay of up to 24 hours for DNS record changes to take effect. Check with your hosting provider for an estimate.

If you have other questions, don’t hesitate to reach out to our support team or schedule a call.

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