Help Center | tawk.to | Setting up the Remove Branding add-on

Setting up the Remove Branding add-on

The instructions below are for desktops and laptops only.

The Remove Branding add-on lets you use your own branding on your chat widget and email footers. You can also use your own domains for your chat page, widget popout link, direct chat link, and Knowledge Base.

To learn more about purchasing this add-on, click here.

Once you’ve purchased the add-on, follow these steps to set up your own branding:

1. Log in to tawk.to.

2. On your dashboard, select the property for which you want to set this up. Hover over the property name to ensure you’ve selected the correct one.

3. Click Add-ons on the top menu.

4. Click Settings under Remove Branding.

5. You can modify the settings for Branding, Email, and Domain.

Under Branding, you can modify the Widget footer branding and Email footer branding.

The Widget footer branding replaces “Add free live chat to your site” on your chat widget.

The Email footer branding places your branding at the footer of your emails to customers.

You can format both Titles with asterisks (*) for bold or underscores (_) for italics.

You can enter a Link URL to direct visitors to a website when they click the Title (optional).

For Widget footer branding, you can click Color to modify the color.

Click Save to update your changes.

6. Under Email, follow the instructions to set your Support and Forwarding Email. Double-check your details (to avoid typos) before clicking Next.

At Verify Setup, the verification process can take some time, so be sure not to leave the page before it’s completed.

Email is the sender's email address, while Sender name is the sender’s name your customers will see in your emails.

After verification, set the Return Path address to receive bounced emails. This address won’t be visible to your customers. Enter the subdomain instead of the entire path.

For example:
Enter "tawk1._domainkey" instead "tawk1._domainkey.outlook.com"

The Hostname and Value are provided in the Required DNS Records section.
You'll find links to instructions for popular domain registrars at the bottom of the page.

Once you're done with the setup, click Verify.

7. Domain Keys Identified Mail (DKIM) functions as a digital signature for an email. You can see this as "signed by" in your email details.

A public key from the domain and a cryptographic checksum embedded in the email will be compared to check the contents of each email to see if the email has been tampered with somewhere along the way.

You can set this up by adding two CNAME records through your domain manager. This process is the same as the one for Return Path DNS record.

8. Domain-based Message Authentication, Reporting, and Conformance (DMARC) is essential for email security and sender reputation. It is the final step to complete the setup of your custom email address through the Remove Branding add-on.

To learn about setting up DMARC, click here.

9. Under Domain, set your Domain Settings, CNAME, and Knowledge Base Domain Settings.Changing the Domain also affects the popout URL, direct chat link, and chat page domain. To customize the domain for these features you will need to enter the domain name you want to use. Then create a CNAME record in your domain manager.

You'll find links to instructions for popular domain registrars at the bottom of the page.

10. Follow the same steps to set up your Knowledge Base Domain Settings.

For more detailed instructions, check out the following articles:

How to white label your Knowledge Base

How to white label your chat page, direct chat link, and popout chat widget

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