Setting up the Remove Branding add-on

The Remove Branding add-on is an optional way to remove the tawk.to branding from the chat widget and support emails. It also allows you to use your own domain for a property's support emails, direct chat link, chat page, and Knowledge Base.

To find the Remove Branding add-on, make your way to ⚙️Administration Add-ons.

If you have multiple properties, check to make sure you're currently viewing the correct one by hovering over the hamburger icon at the top of the Dashboard.

Once you've purchased the Remove Branding add-on, you can customize the following features by selecting Settings in the Add-on.

Note: The Remove Branding add-on is charged per property.

Branding

Here you can customize the default branding options, removing the "Chat by tawk.to" link at the bottom of the widget and the "No tawk.to live chat account? Create one for free here" link from the bottom of support emails and replacing them with your own text and links.

Widget footer branding

The Widget footer branding appears at the bottom of the chat window. By default, it appears as "Chat ⚡ by tawk.to" and links to the main tawk.to website at https://www.tawk.to

You can change this text in the Title field under Widget footer branding. You can also change the formatting to either bold or italic by surrounding the text with asterisks (*) for bold or underscores (_) for italics.

To change where the link will send the visitor, change the Link URL.

You can also change the color of the text to your preference by clicking the Color option.

Email footer branding

The Email footer branding link appears at the bottom of emails sent via the Dashboard. Every email sent through the Dashboard will have the email footer link. By default, it appears as "No tawk.to live chat account? Create one for free here" and link to the main tawk.to website at https://www.tawk.to

You can change this text by changing the Title. You can also change the formatting to either bold or italic by surrounding the text with asterisks (*) for bold or underscores (_) for italics. The text is limited to 256 characters.

To change where the link will send the email recipient, change the Link URL.

Email

Here you can set up your support emails to use your own domain by changing the settings for Sender Policy Framework (SPF) and Domain Keys Identified Mail (DKIM). This helps to prevent spam, detect forgeries, and ensure mail is sent from an authorized server.

Enter the email you want to use as your support email and select the green Next button.

Next, you'll need to set up forwarding for the account. There are links to Gmail, Yahoo and Outlook to help you set the forwarding up correctly based on the email provider you use.

Enter the bold text as your forwarding email address.

When you're ready, mark the check box and continue by selecting the green Verify button.

We will then check to verify that email forwarding has been set up correctly.

It can take some time for the verification process, so make sure not to leave the page before you receive the result.

If the verification is unsuccessful, select the green Start Over button to go through the three steps again. Keep an eye out for typos. Even the smallest error in the text can lead to an unsuccessful verification.

Once the verification is finished, click the green Done button to view the current settings.

Changing the email will send you back through the verification process.

Changing the Sender name will change the name that appears as the sender for each email.

Now that your email forwarding is set up correctly you can manage the SPF and DKIM settings.

SPF

SPF or sender policy framework contains a list of all of the sender domains that are allowed to send emails as you. Depending on how you send your emails, you may want to add permissions. If you're using Gmail for example, you can add Google to the SPF.

To do so, you will need to add a TXT record through your domain manager. You'll find links to instructions for popular domain registrars at the bottom of the page.

Once you've added the TXT record, you can now include it in the text box under Your SPF Record (Add a TXT record).

When adding a new domain, make sure to use the correct format by entering the domain with "include:" at the beginning. For example, to add _spf.google.com the text box would read as follows:

After adding the new domain, select Verify next to SPF.

Once this is verified, every email that comes through will be checked to make sure it's listed as coming from a trusted domain. Emails received from unlisted domains will be treated harshly by spam filters.

DKIM

DKIM or Domain Keys Identified Mail functions as a digital signature for an email. It appears in the "signed by" section of your email details.

A public key from the domain and a cryptographic checksum embedded in the email will be compared to check the contents of each email to see if the email has been tampered with somewhere along the way.

To set up your DKIM you'll need to add two CNAME records through your domain manager. Once again, you'll find links to instructions for popular domain registrars at the bottom on the page.

For each CNAME record created, add the name to the text box on the left

Enter the target in the text box on the right.

Then, do the same with the second CNAME record in the second set of text boxes below.

A common error here is adding the entire domain when, depending on your domain manager, you only need to include the subdomain.

For example you should add "tawk1._domainkey" rather than

"tawk1._domainkey.outlook.com"

Once you're done with the setup, select Verify next to DKIM.

Domain

Changing the domain will also change the popout URL, direct chat link Chat Page domain. 

To customize the domain for these features you will need to enter the domain name you want to use. Then create a CNAME record in your domain manager.

You'll find links to instructions for popular domain registrars at the bottom of the page.

Follow the same basic steps to change your Knowledge Base domain. 


For more detailed instructions, check out the following articles:

How to white label your Knowledge Base

How to white label your chat page, direct chat link, and popout chat widget

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