Setting up the Remove Branding add-on
The instructions below are for desktops and laptops only.
The Remove Branding add-on lets you replace tawk.to branding with your own across the chat widget, ticketing emails and footers, hosted Chat Page (direct chat link and popout), and your Knowledge Base. It also lets you use your own domains or subdomains for those pages.
This guide provides step-by-step instructions to help you configure the add-on and give your visitors a fully branded experience.
Before you start
You must have purchased and activated the Remove Branding add-on for your property.
The add-on is charged per property — double-check you’ve selected the correct one before purchasing.
You’ll need admin access to the tawk.to Dashboard and access to your domain registrar or DNS manager to add CNAME/TXT records.
Domain changes don’t take effect instantly. It may take several hours (sometimes up to a full day) for the changes to be updated across global DNS servers.
Steps
3. Click Add-ons on the top menu.
4. Click Settings under Remove Branding.
5. You can modify the settings for Branding, Email, and Domain.
The Widget footer branding replaces “Add free live chat to your site” on your chat widget.
The Email footer branding places your branding at the footer of your emails to customers.
- Use *text* for bold and _text_ for italics.
- You can add an optional Link URL that opens when visitors click the footer text.
- You can also change the Color for Widget footer branding.
- Click Save when finished.
7. Under Email, set your Support and Forwarding Email addresses. Double-check spelling before clicking Next.
8. At Verify Setup, follow the prompts — verification may take a few minutes, so avoid closing the page before it’s completed.
Email is the sender's email address, while Sender name is the sender’s name your customers will see in your emails.
Copy the Hostname and Value shown in the Required DNS Records panel into your DNS manager exactly as provided.
Enable DKIM by adding two CNAME records in your DNS manager. Use the Hostname and Value shown in the Domain/Email settings. Learn more here: What are TXT and CNAME?
11. After SPF and DKIM are in place, enable Domain-based Message Authentication, Reporting, and Conformance (DMARC).
DMARC is essential for email security and sender reputation. Learn more here: How to set up a DMARC Record
12. Under Domain settings, enter the domain or subdomain you want to use for the Chat Page, popout URL, and direct chat link. Click Add Domain.
Copy the CNAME record shown and add it to your domain registrar/DNS control panel.
Tip:
For best results and to avoid browser security warnings, enable HTTPS for your custom domains. You can do this easily with services like Cloudflare or through your hosting provider.
Important considerations
Property billing
Remove Branding is billed per property. Always confirm you’re updating the correct one.Domain updates take time
DNS changes can take several hours to update worldwide. If verification doesn’t succeed immediately, wait a while before attempting it again.Copy values exactly
Always copy Hostname and Value entries exactly as shown in the Dashboard. Even small differences will cause verification to fail.Test your email setup
After DKIM, SPF, and DMARC are configured, send test emails to Gmail, Outlook, and other providers. Check the mail headers to confirm they’re properly authenticated.
Related guides
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