AI Assist Plans and Subscriptions
The AI Assist add-on brings AI-powered responses and automation to your tawk.to dashboard. While AI Assist is available for free, usage limits apply depending on the plan you choose.
This guide explains the available AI Assist plans, how message credits work, and how to manage your subscription as your needs grow.
Key terms
- Message completion
A message completion is counted each time AI Assist generates a response. This includes AI Assist replies, AI Commands, and Smart Reply. Messages generated in the Preview section are not counted.
- Data characters
Data characters represent the total amount of text AI Assist can store and process from your training sources, including crawled and imported content.
- Human takeover
Human takeover allows AI Assist to transfer a conversation to a human agent based on customer requests or predefined conditions.
- Assisted setup
Assisted setup refers to help provided by the tawk.to team to configure AI Assist.
- Support level
Each plan includes a different level of support, ranging from Help Docs to dedicated account management.
AI Assist plans overview
- Hobby (Free)
Best for testing, personal use, or small projects.
- Growth
Designed for professional websites that are not business-critical.
- Business
Built for growing businesses that rely on AI Assist for customer engagement. - Enterprise
Designed for mission-critical environments where customer support is central to operations.
Learn all about AI Assist plans, billing cycles, and more with this guide: Understanding billing for AI Assist
Message credits and overages
Learn all about message credits with this guide: How to top up AI Assist message credits
Upgrading or downgrading your AI Assist plan
You can change your AI Assist plan at any time. You can choose monthly or annual billing. Annual billing includes two free months. If you change plans mid-cycle, the new plan takes effect at the start of your next billing period.
Learn more about changing plans and billing with this guide: Understanding billing for AI Assist
Additional considerations
- Message completions are shared across all AI Assist bots under the same subscription.
- Data characters include all crawled and imported content.
- Automatic re-crawling frequency depends on your plan.
- Overages are useful for short-term spikes but may cost more than upgrading long-term.
Related guides
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