Can I transfer a tawk.to subscription to a different property?

Yes, you can transfer your tawk.to subscription to another property, provided the following conditions are met:

• Ownership and admin rights
  You must be the owner and admin for the source and target properties. The source property is the property from which the subscription is being transferred, and the target property is where the subscription is being moved.
  
  

• Subscription availability
  The subscription plan you want to transfer must be available in the target property. Note: If you are paying an old price for the Rebranding add-on subscription, you cannot transfer that subscription to the target property.
  
  

• Existing subscription
  The target property should not have an active subscription.

If you meet the above conditions, please contact us and we’ll help organize the transfer for you.

Note: The AI Assist add-on cannot be transferred to another property.

• Billing dates
  Your billing dates will stay the same after the transfer.
  
  

• Canceled subscriptions
  You can transfer a canceled subscription.
  
  

• Payment and event history
  Payment and event history from the original subscription will be carried over to the target property.
  
  

• Admin restrictions
  If an agent is an admin who signed up and paid for the add-on, they cannot be removed from the property.

Transfers typically take 1-2 business days, though it may take longer during peak support periods.

For more information on updating your billing details, see this guide: How to change your billing details

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