Setting ticket Priority

When creating a ticket, you can set its priority so it’s easy for team members to find the most urgent and important issues.


Select a chat in the Messaging panel. Then, click the Convert to ticket button to turn the chat into a ticket.

Now, before entering the message and creating the ticket, click the Priority box on the right side of the screen.

Here, you can choose the Priority from the five options available in the drop-down menu.

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