Setting ticket Priority
When creating a ticket, you can set its priority so it’s easy for team members to find the most urgent and important issues.
Select a chat in the Messaging panel. Then, click the Convert to ticket button to turn the chat into a ticket.
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Now, before entering the message and creating the ticket, click the Priority box on the right side of the screen.
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Here, you can choose the Priority from the five options available in the drop-down menu.
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In case you encounter any issues, our support team is always available. Schedule a call so we can better assist you.