Setting ticket Priority
When creating a ticket, you can set its priority so it’s easy for team members to find the most urgent and important issues.
Select a chat in the Messaging panel. Then, click the Convert to ticket button to turn the chat into a ticket.
![](https://tawk.link/521727297ca1334016000005/kb/attachments/rhM-AoGqlf.png)
Now, before entering the message and creating the ticket, click the Priority box on the right side of the screen.
![](https://tawk.link/521727297ca1334016000005/kb/attachments/OjAsbKB2zY.png)
Here, you can choose the Priority from the five options available in the drop-down menu.
![](https://tawk.link/521727297ca1334016000005/kb/attachments/27F36B2ay8.png)
In case you encounter any issues, our support team is always available. Schedule a call so we can better assist you.