Assigning tickets
The instructions below are for desktops and laptops only.
You can easily assign a ticket to an agent or department from your tawk.to Inbox.
Note: Even if a ticket is assigned to a specific agent or department, anyone can respond to it from the dashboard.
Note: Even if a ticket is assigned to a specific agent or department, anyone can respond to it from the dashboard.
Steps to assign a ticket
Click Inbox on the left navigation bar.
Click Tickets in the left panel.
Open a ticket and click the Assignee dropdown. Select the agent or department you want to assign the ticket to.
The ticket is immediately assigned to the selected agent or department.
Related guides
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