Assigning tickets

When creating a ticket you have the option to assign the ticket to an Agent or a Department.

NOTE: Even though a ticket may be assigned to a particular Agent or Department, anyone can respond from the dashboard.

Start by converting a message into a ticket.

Now, before entering the message and creating the ticket, click the Assignee box on the right side of the screen.

Here you can choose to assign it to yourself, a particular Agent or a Department.

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