Assigning tickets

When creating a ticket you have the option to assign it to an agent or a department.

NOTE: Even though a ticket may be assigned to a particular agent or department, anyone can respond from the dashboard.

Follow these steps to assign a ticket:

Select the Inbox icon in the upper tab menu. Then, select a chat in the chat list.

Then, click the Convert to ticket button to turn the chat into a ticket.

To assign a ticket, Click the Assignee drop-down menu under the ticket header.


Then, select an Agent or Department from the list.

If you have other questions, don’t hesitate to reach out to our support team or schedule a call.

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