Last Update 2 个月前
When creating a ticket you have the option to assign the ticket to an Agent or a Department.
NOTE: Even though a ticket may be assigned to a particular Agent or Department, anyone can respond from the dashboard.
Start by converting a message into a ticket.
Now, before entering the message and creating the ticket, click the Assignee box on the right side of the screen.
Here you can choose to assign it to yourself, a particular Agent or a Department.