Forwarding your emails to tawk.to

The instructions below are for desktops and laptops only.

You can forward emails from your existing support or business email address to your tawk.to property. This allows incoming messages to appear in the Tickets section of your Inbox, helping you manage conversations from one unified platform.

Each property in tawk.to has a unique Ticket Forwarding Email that receives forwarded emails. When someone sends a message to your business email (e.g., support@yourcompany.com), it gets forwarded to this email and appears in your Messaging inbox as a new ticket.

Note: You’ll need to set up forwarding in your email service provider’s settings. The steps may vary depending on the platform (e.g., Gmail, Outlook, Zoho).

Follow these steps to get your Ticket Forwarding Email:

2. Select the correct property.

3. Click Administration in the top menu.

4. Click Ticketing under Channels in the left menu.

Use this address as the destination for any forwarding rules you set up in your email provider.

• The reply-from address
  When you respond to a forwarded email in tawk.to, your reply is sent from the forwarding address provided by tawk.to, not your original business email.
  
  

• Sender info
  The original sender’s name and email will still appear in the ticket, so you know who you're replying to.
  
  

• One address per property
  Each property has one unique Ticket Forwarding Email. You can’t customize or create multiple forwarding emails for a single property.
  
  

• Spam filtering
  Ensure your email provider doesn’t filter messages from tawk.to’s system as spam, especially when verifying forwarding.
  

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