Help Center | tawk.to | Forwarding your emails to tawk.to

Forwarding your emails to tawk.to

The instructions below are for desktops and laptops only.

You can keep all customer conversations in one place by forwarding customer emails to your Ticket Forwarding Email. Forwarded emails are sent to your tawk.to inbox as tickets, allowing you to:

Assign tickets to team members or departments.
Tag team members and have conversations around customers’ inquiries.
View ticket-related reports such as First Response Time and Resolution Time.
Use Smart Reply (AI Assist) to help respond to these tickets

Using the Ticket Forwarding Email can help ensure that no email ever goes unanswered.

Follow these steps to get your Ticket Forwarding Email:

1. Log in to your tawk.to account.

2. On your dashboard, select the property for which you want the Ticket Forwarding Email. Hover over the property name to ensure you’ve selected the correct one.

3. Click the gear icon on the top menu to go to the Administration panel.

4. Click Overview.

5. Copy the Ticket Forwarding Email address and use it in your email forwarding settings.

Email forwarding may vary from one email service to another. For example, if you use Gmail, go to Settings > Forwarding POP/IMAP and Add a forwarding address.

When a forwarded email comes in, you’ll receive it as a ticket in your tawk.to Inbox.

With customer emails being forwarded to your inbox, you can keep all customer conversations in a single place and ensure no emails go unanswered.

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