There are many ways to search through your tickets, and discovering the best way to find what you're looking for can save you time.
If you're looking for a specific chat, your best bet is the Search function in the upper area of the Inbox.
You can also use the Filter feature. You can use one filter or combine multiple filters.
There are five types of filters you can use:
- Assignee: Filter by assigned agent or department
- Status: Filter chats or tickets by open or closed status
- Tags: Filter by tags
- Updated: Select a date range to filter chats by the time of last update
If you're more interested in browsing through the list with a specific status, you can set the status to All as seen below.
You can also sort the entire list in either ascending or descending order based on when the ticket was Updated or Created.
In case you encounter any issues, our support team is always available. Schedule a call so we can better assist you.