Adding notes to tickets
Adding notes to tickets lets you provide context for conversations and share information with other agents. It's super easy to create a new note, and only other agents can see them.
Follow these steps to add a note to a ticket:
If you have multiple properties, check to make sure you're viewing the correct one. Hover over the current property name in the upper-left menu to select a new property from the list.
Next, select the Inbox icon in the upper tab menu and select a ticket.
![](https://tawk.link/521727297ca1334016000005/kb/attachments/3UsgwjrNQV.png)
From the ticket view, Click the Details tab, then select the Note icon.
![](https://tawk.link/521727297ca1334016000005/kb/attachments/DLnUr90ivV.png)
Click the Click to add note button and enter your note.
![](https://tawk.link/521727297ca1334016000005/kb/attachments/RUfl42tnsO.png)
![](https://tawk.link/521727297ca1334016000005/kb/attachments/F4hW7kdZxA.png)
Once you’re finished adding your note, click the Save button.
If you have other questions, don’t hesitate to reach out to our support team or schedule a call.