Tagging Tickets

Tagging your tickets makes it much easier to sort and find them later in your tawk.to dashboard.

Follow these steps to create and assign tags:

If you have multiple properties, check to make sure you're viewing the correct one. Hover over the current property name in the upper-left menu to select a new property from the list.

Select the Inbox icon in the upper tab menu and select a ticket.

To add a Tag, click the Tag icon in the upper-right of the chat header.

Click the plus sign (+) and enter your tags. 

Once you're done, click the Save icon.

Another way to add a tag is to click the Tag Chat icon in the lower-right corner of the Details pane.

Enter a tag in the text box and click Save to assign a tag to this ticket.

Now, when you search via Tags, you'll be able to see each ticket assigned to that tag.

In case you encounter any issues, our support team is always available. Schedule a call so we can better assist you.