Tagging Tickets
The instructions below are for desktops and laptops only.
Tags are a quick, flexible way to organize your tickets. By adding one or more tags to tickets, you can group related requests, highlight key topics, and quickly find specific issues later.
View your tickets
3. Click Inbox in the top menu.
4. In the left panel, click Tickets to view tickets only.
Add tags to a ticket
Follow these steps:
2. Click the Tag icon at the top-right of the ticket window. Then, click + and choose an existing tag or type to create a new one. You can add multiple tags to a ticket.
3. Your changes are saved immediately.
Search for tickets using tags
Tags make it easy to find the tickets in your Inbox. You can search by tags alone or combine them with other filters.
To search by tags:
1. In your Inbox, click Filter above the ticket list and select Tags.
2. Type the tag you’re looking for and select it from the list.
3. You can click + to add more tags to the filter. Then, click Done.
Keep it simple and consistent
Use a short, clear list of tag names that everyone on your team understands (e.g., billing, refund, bug).Use tags that matter
Choose only the tags that accurately describe the ticket, and avoid overtagging.
Check before creating
Start typing to see if a tag already exists before adding a new one to avoid duplicates.
To learn more about managing tickets, see these guides:
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