Tagging your tickets makes it much easier to find them later based on the tags you've used.
To start tagging tickets, if you have multiple properties, check to make sure you're currently viewing the correct one by hovering over the hamburger icon at the top of the Dashboard.
Next, open up a ticket in the Messaging section of the Dashboard.
Click the Tag Chat icon in the bottom right corner of the ticket.
Enter a tag in the text box and click Save to assign a tag to this ticket.
Now when you search via Tags, you'll be able to see each ticket assigned to that tag.