Tagging Tickets
Tagging your tickets makes it much easier to sort and find them later in your tawk.to dashboard.
Follow these steps to create and assign tags:
If you have multiple properties, check to make sure you're viewing the correct one. Hover over the current property name in the upper-right menu to select a new property from the list.
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To add a Tag, click the Tag icon in the upper-right of the chat header.
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Click the plus sign (+) and enter your tags.
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Once you're done, click the Save icon.
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Another way to add a tag is to click the Tag Chat icon in the lower-right corner of the Details pane.
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Enter a tag in the text box and click Save to assign a tag to this ticket.
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Now, when you search via Tags, you'll be able to see each ticket assigned to that tag.
In case you encounter any issues, our support team is always available. Schedule a call so we can better assist you.