Tagging your tickets makes it much easier to sort and find them later in your tawk.to Dashboard.
Follow these steps to create and assign tags:
First, if you have multiple properties, check to make sure you're currently viewing the correct one by hovering over the hamburger icon at the top of the Dashboard.
Next, select Messaging (email icon) in the left tab menu and open a ticket.
Click the Tag Chat icon in the lower-right corner of the Details pane.
Enter a tag in the text box and click Save to assign a tag to this ticket.
Now, when you search via Tags, you'll be able to see each ticket assigned to that tag.
In case you encounter any issues, our support team is always available. Schedule a call so we can better assist you.