If you have multiple properties, check to make sure you're currently viewing the correct one by hovering over the hamburger icon at the top of the Dashboard.
Your Widget ID is the string of numbers and letters included as part of the Direct Chat Link after the https://tawk.to/chat/
Using this Direct Chat Link as an example:
The Widget ID is 5f61aaf5f0e7167d0010b4f2
Once you've got your Widget ID, copy it, log in to your ShopTill-e account and select Settings from the top menu.
From the settings screen, scroll down until you see the Tawk Live Chat Widget ID option. Add your Widget ID here.
Once you've added your Widget ID, make sure you select the Save Settings button in the bottom right corner. That’s it — you’re done!