Adding a tawk.to widget to Shopify

The instructions below are for desktops and laptops only.

You can easily add the tawk.to chat widget to your Shopify store to start chatting with visitors in real-time, answer questions, and boost conversions.

Note: The team member who adds the tawk.to widget on Shopify will not be able to purchase any add-ons. This restriction is due to limitations imposed by Shopify.

1. Log in to Shopify. Then, search for the tawk.to live chat app in the top search bar.

2. Select tawk.to Live Chat, and click Install.

3. Click Install.

4. You’ll be prompted to log in with your tawk.to account.

5. After logging in with your tawk.to account, select the property and widget to connect to Shopify.

6. After a successful installation, you should see tawk.to Live Chat under Apps on your Shopify dashboard.

7. Enable the tawk.to app in your theme. Switch the app on in the App Embeds left panel and click Save.

8. The widget should now appear on your Shopify site.

When you install the tawk.to app via the Shopify App Store, the integration automatically adds a Shopify tab to the messaging section of your tawk.to Dashboard. This tab gives you quick access to store functions during a chat or when viewing a ticket.

With the Shopify tab, you can:

• View customer order details

• Confirm order and delivery status

• Process refunds and manage cancellations

• Access customer information linked to their Shopify account

Note: This feature only appears if you install tawk.to using the official Shopify app.

You can click Configure to adjust your settings:

• The chat widget works across all devices.

• If you change your Shopify theme, you may need to re-add the widget code.

• Installing the widget manually does not enable the Shopify tab in the Dashboard. You’ll need to install the official app following the steps above.

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