Using the Widget Scheduler

The instructions below are for desktops and laptops only.

tawk.to’s Widget Scheduler automates your chat widget’s availability to match your business hours.

When the scheduler is active, your widget automatically goes offline outside of your specified hours.

Just keep in mind, the widget will remain offline during scheduled offline periods, even if an agent is logged in. 

If you’re using a mobile device, see these guides:

Using the Widget Scheduler on Android

Using the Widget Scheduler on iOS

Follow these steps to set up the Widget Scheduler on a web browser or the tawk.to desktop app:

1. Log in to your tawk.to account.

2. Select the correct property.

3. Click Administration on the left navigation bar.

4. Click Chat Widget in the left submenu. 

5. Scroll down to the Scheduler section.

6. From the Schedule dropdown, you can:

• Click Disabled to turn off the Scheduler (default),
• Choose a preset schedule, or
• Select Custom to set your own schedule

7. Choosing Custom or Edit Schedule opens the schedule editor.

8. At the top of the schedule editor, choose your Operating timezone from the dropdown.

9. You can enable or disable specific days of the week and set your online hours for each active day.

10. Click Save. 

Your chat widget updates automatically once you save your changes. There’s no need to manually update the widget code in your page’s HTML.

• Agent availability
  When the scheduler is enabled, the widget remains visible during scheduled hours even if no agents are online. However, visitors won't be able to start a chat unless an agent is available.
  
  You can also set your widget to go offline when all agents are offline. To do this, enable Widget offline when all Agent(s) offline in your widget’s Visibility Settings. For detailed steps, see this guide: Change how the widget behaves on your site

• Ongoing chats
  If a chat is happening when the widget is set to go offline, the conversation won’t be interrupted. It will continue until it's naturally resolved.

• Daylight Saving Time
  The scheduler automatically adjusts for Daylight Saving Time based on the selected time zone. Learn more with this guide: Will my Widget Scheduler automatically update for Daylight Savings Time?

For more information on customizing your chat widget, see these guides:

How to modify your widget content

Changing your widget language

Change how the widget behaves on your site

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