Adding the tawk.to widget to BigCommerce
The instructions below are for desktops and laptops only.
2. Click Administration in the left navigation bar.
3. Click Integrations in the left submenu.
4. Click BigCommerce under E-Commerce.
5. This opens the Overview page of the BigCommerce integration. Click Install in the upper-right corner.
6. BigCommerce’s App marketplace opens, showing the tawk.to app details. Click Install on the right under App Installation.
7. Grant the tawk.to app permission to access your store information (such as product details, order details, and store content). Select the confirmation checkbox and click Confirm on the right.
8. You’ll be prompted to log in to your tawk.to account. Click Log In.
9. A pop-up window will open with the tawk.to login page. Enter your login credentials and click Log In.
10. Click Allow to grant the BigCommerce integration permission to access your tawk.to property and widget information.
11. Click the Select property dropdown and choose your tawk.to property. Then, click Link.
12. Under Widget, click the Select widget dropdown menu and choose your tawk.to widget. Next, use the Select visibility dropdown menu under Visibility to set where and how the widget appears on your store.
Best practices
If you have AI Assist enabled for your property, you can connect your BigCommerce store directly to your AI agent.
When integrated, AI Assist can automatically look up product catalog details, check order statuses, and answer customer store inquiries automatically—giving your customers instant, 24/7 support without human intervention.
To set this up, see this guide: Integrating AI Assist with BigCommerce
Additional considerations
- User permissions
To authorize and link the BigCommerce app, make sure you are logged into a tawk.to account with Admin or Property Owner permissions.
- Property and widget selection
If you manage multiple websites in tawk.to, double-check that you select the correct property and widget during setup so chat routing works as expected.
- Instant updates
Any changes you make to your widget design or behavior in the tawk.to dashboard apply to your BigCommerce store automatically—there is no need to reinstall the app or update your site code.
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