Understanding the weekly roundup email

Each week, you’ll receive a tawk.to weekly roundup email. This email details a quick snapshot of the stats from the previous week across your properties. 

The weekly roundup email summarizes the statistics for every property you are a part of. If you are assigned to multiple properties or widgets, you will receive an individual report for each property.

In your weekly roundup email, you will see reports for website visits, widget use and tickets.

Here’s a little more about what each section of the report means:

You had ## Visit(s) - the number of people that visited your website. If the same person visits your website more than once, this will be counted as multiple visits. This number does not include bots that may hit your website.

You received ## Chat(s) - the number of chats you or your team responded to.

You received ## Offline Message(s) - the number of messages you received when your widget was offline.

You missed ## Chat(s) - the number of chats that were not responded to. This number includes chats the visitor ended and those the visitor left before receiving a response.

You created ## Tickets(s) - the number of tickets created. To learn more about creating and responding to tickets, visit this link: https://help.tawk.to/article/creating-and-responding-to-tickets

You resolved ## Tickets(s) - the number of tickets that were closed or resolved in the period selected.

Your widget was online ## of ## hours ##% of the time - the number of hours in a full 24x7 week you were available to chat with your visitors.

Your engagement response rate was ##% - the ratio of chats to visitors on your website.

The weekly roundup email can help you understand your customer’s expectations when they visit your site. Based on how they interact with your site, you’ll understand their needs and be able to serve them better.

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