Help Center | tawk.to | Five easy ways to avoid missed chats

Five easy ways to avoid missed chats

Live chat is proven to increase leads, sales and overall customer satisfaction.

Yet one of the biggest challenges businesses often face is being there to respond when a visitor has a question.

Missed chats lead to missed opportunities. And that leaves both the visitor and the business frustrated.

We’ve put together five tips to ensure you never have to miss another chat again.

1. Use AI Assist

Harness the power of tawk.to’s AI Assist, a powerful AI-backed tool that can learn about your products and services and automatically respond to your customers’ queries 24/7.

You can easily create AI agents and assign them to handle customer conversations across various support channels.

You can still be notified when a chat comes in, and you can take over the chat from your AI agents anytime.

Activate AI Assist and never miss another chat. Learn about getting started with AI Assist here.

2. Add team members to your account

Having sufficient team members on board can help to reduce missed chats. With tawk.to, you can add as many team members as you want (and it’s 100% free).

The bigger your support team, the less likely you are to miss chats. Learn about adding team members here.

You can also help your team learn how to navigate and respond to chats with this 20-minute tutorial.

3. Get the mobile app

Respond to chats anywhere, anytime with the tawk.to app for Android or iOS.

4. Use desktop and sound notifications

Turn on your notifications so you’ll know when customers start chat conversations. Enable sound notifications, and check your device's sound settings and volume.

You can also enable desktop notifications for visual cues when there are new chats. Learn about setting up notifications here.

5. Set up the Widget Scheduler

The Widget Scheduler will automatically switch your widget offline according to your schedule, so you never have to worry about forgetting to log out of your account. It works in tandem with your agents.

You can also set your widget to go offline when all your agents are offline, preventing incoming chats when no one’s available.

Still missing chats? Use the Chat Rescue trigger

Triggers are automatic messages sent to your visitors based on a set of conditions. When a customer starts a chat but all your agents are engaged, the Chat Rescue trigger can help save the conversation with appropriate automatic responses.

Here’s a sample message:

"Thanks for your patience. We shouldn’t be too much longer. If you can’t wait, please leave us your name and contact details, we’ll get back to you shortly."

Learn about using triggers here.

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