Help Center | tawk.to | Connecting multiple Facebook accounts to a property

Connecting multiple Facebook accounts to a property

The instructions below are for desktops and laptops only.

You can connect multiple Facebook Business accounts to tawk.to, and manage all your Facebook Messenger conversations from a single, centralized location.

Follow these steps to connect your Facebook business accounts:

1. Log in to your tawk.to account.

2. Select the correct property.

3. Click Inbox on the left navigation bar.

4. Click + Connect Channel on the left menu.

5. On the Select Integration page, click Facebook Messenger.

6. This opens the Facebook Messenger overview page. Click the Settings tab. Then, click + Connect.

7. In the pop-up window, log in to your business Facebook account, grant tawk.to Omnichannel Inbox permission to access your Messenger chats, and follow the instructions to complete the connection.

8. You can choose to connect all your accounts or specific accounts only. To connect all your Facebook business accounts, select Opt in to all current and future businesses on the following page:

To connect selected businesses only, select Opt in to current businesses only, and choose the accounts you want to connect:

9. After making your selection, click Continue and complete the rest of the process.

After a successful connection

Once the connection is successful, your newly connected Facebook accounts appear in your inbox’s left menu, below Chats and Tickets.

Click the Facebook inbox to view your conversations on the right panel.

To learn about managing and responding to conversations, and using AI Assist with your Facebook inbox, see this guide: Connecting Facebook Messenger to tawk.to

Additional information

Facebook accounts can’t be linked to multiple properties

Once a Facebook account is connected to one property, it cannot be connected to another. Facebook accounts already in use will be labeled “Connected to another property.”

Troubleshoot message delivery issues
If your messages aren’t going through via Facebook Messenger, you may need to check the Connected App settings on your Facebook page and grant tawk.to the correct permissions. Learn more with this guide: Facebook Messenger: Troubleshooting message delivery issues

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