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Dashboard 101

Last Update vor 6 Tagen

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Managing sound settings and desktop notifications

The instructions below are for desktops and laptops only.

You can easily enable notification sounds and browser alerts from your tawk.to dashboard. You can also choose which events trigger a sound and set how long each alert repeats.

Steps to manage sound and notifications

  1. Log in to your tawk.to account.

  2. Click your profile image in the lower left corner of the dashboard.

In the profile menu, you can:
- Toggle Desktop notifications to enable or disable browser notifications.

- Toggle Sound Notifications to enable or disable sounds in the dashboard.To customize further, click Manage Sounds & Notifications for more options.

On the Manage Sounds & Notifications pop-up, you can:
- Choose a sound for each event type (for example: new chat, new message, agent message).

- Set how many times an alert repeats so you can control how long it rings.

- Choose which desktop notification types appear as visual browser alerts.

Click Save after making your changes.

 
Conversation Assigned
The Conversation Assigned card controls the alert you get when a conversation is assigned to you, or to a department you belong to. It has four settings:
  • Sound — choose the chime. Click the play button to preview it.
  • Volume — set how loud the chime is.
  • Desktop Notification — show a pop-up in your browser. On by default.
  • Email Notification — send yourself an email. Off by default.
Click Save when you are done. Unlike the other alerts, this card does not have a repeat setting.
To see what the notification looks like and when you receive it, read: Getting notified when a conversation is assigned to you

Additional considerations

  • Browser permission settings
    Browsers control site notifications. If desktop notifications don’t appear even when enabled in your dashboard, check your browser’s notification permissions and ensure tawk.to is allowed. Learn more here: Enabling desktop notifications


  • Do Not Disturb/system sound settings
    If your OS or browser is in Do Not Disturb (or Focus) mode, notification sounds and banners may be suppressed. Check your system settings and sound volume.

  • Missing Conversation Assigned notifications
    If the only notifications you are missing are the ones for conversations assigned to you, click your Profile image, click Manage Sounds & Notifications, find the Conversation Assigned card, and make sure Desktop Notification is on. Then work through the steps above: browser permission, your device settings and Do Not Disturb. To see what you should expect to receive, read: Getting notified when a conversation is assigned to you

Related guides

Enabling desktop notifications

Why am I not getting notifications?

Enabling sounds and notifications on Android

How to manage sounds and notifications in iOS

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