Managing sound settings and desktop notifications


In the dashboard, you can activate your sound and desktop notifications and customize what you hear while logged in and answering chats.

Here’s how to quickly turn your sounds and notifications on and off:

NOTE: The instructions below can be completed from a browser or the desktop apps.

View directions for Android here: Enabling sounds and notifications on Android

View directions for iOS here: How to manage sounds and notifications in iOS

Log in to your account and click your Profile icon in the lower-left corner of your dashboard. In the popup menu, you can toggle your Desktop notifications and/or Sound Notifications on or off.

To customize your sound settings for each event type, click your Profile icon and select Manage Sounds & Notifications in the popup menu. 

Here, you can make changes to the sounds you'll hear while operating the dashboard and how your browser handles notifications. To make changes to either, make sure the Sound or Desktop Notifications are switched on by toggling the switch at the top.

You can choose from a list of sounds and customize the alert for everything that makes a noise within the dashboard. Choose how long a new chat will keep ringing by changing the number of times it Repeats.

For a visual cue that something's going on in the dashboard, select the Desktop notifications you would like to receive via the browser. Once you're happy with the changes you've made, make sure to save them before closing the menu.

Need help managing sound settings and desktop notifications? Schedule a call with a member of our team here.

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