Managing sound settings and desktop notifications

In the dashboard, you can activate your sound and desktop notifications and customize what you hear while logged in and answering chats.

Here’s how to quickly turn your sounds and notifications on and off:

Log in to your account and click your Profile icon in the lower-left corner of your dashboard. In the drop-down menu, you can toggle your Desktop notifications and/or Sound Notifications on or off.

To customize your sound settings for each event type, click your Profile Icon and select Manage Sounds & Notifications in the drop-down menu. 

Here, you can make changes to the sounds you'll hear while operating the dashboard and how your browser handles notifications. To make changes to either, make sure the Sound or Desktop Notifications are switched on by toggling the switch at the top.

You can choose from a list of sounds and customize the alert for everything that makes a noise within the dashboard. Choose how long a new chat will keep ringing by changing the number of times it Repeats.

For a visual cue that something's going on in the dashboard, select the Desktop notifications you would like to receive via the browser. Once you're happy with the changes you've made, make sure to save them before closing the menu.

If you need additional help managing sound settings and desktop notifications, schedule a call with a member of our team here.

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