Managing sound settings and desktop notifications
The instructions below are for desktops and laptops only.
Steps to manage sound and notifications
In the profile menu, you can:
- Toggle Desktop notifications to enable or disable browser notifications.
- Toggle Sound Notifications to enable or disable sounds in the dashboard.To customize further, click Manage Sounds & Notifications for more options.
On the Manage Sounds & Notifications pop-up, you can:
- Choose a sound for each event type (for example: new chat, new message, agent message).
- Set how many times an alert repeats so you can control how long it rings.
- Choose which desktop notification types appear as visual browser alerts.
Click Save after making your changes.
Additional considerations
Browser permission settings
Browsers control site notifications. If desktop notifications don’t appear even when enabled in your dashboard, check your browser’s notification permissions and ensure tawk.to is allowed. Learn more here: Enabling desktop notifications
Do Not Disturb/system sound settings
If your OS or browser is in Do Not Disturb (or Focus) mode, notification sounds and banners may be suppressed. Check your system settings and sound volume.
Related guides
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