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Android

Last Update 13 giorni fa

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Managing group chats on Android

The Direct Messaging (DM) area in the tawk.to Android app lets your team create, find, and manage group chats quickly. Use group chats to share updates, coordinate shifts, or discuss tickets—right from your phone.

Open Direct Messages

1. Open the tawk.to Android app and sign in.

2. Tap DM in the bottom navigation to open your combined Direct & Group Messages view.

3. Tap a group name in the list to open that group and make changes.

Pin a group 

To pin a group, tap the pushpin icon next to the group name in the list — or open the group and tap the pushpin in the upper-right corner.

Pinned groups appear under Favorites when you sort or filter chats, so you can access important conversations faster.

Manage a group

1. Open the group you want to manage.

3. Tap the three dots (⋮) near the pushpin icon to open group options. 

3. You’ll see four choices:

- Change the group name
- View participants
- Invite agents
- Leave group

Change the group name

Select Change the group name, type the new name, then tap Done to save.

View participants

Choose View participants to see everyone in the group.

Invite agents

Choose Invite agents, search or browse the agent list, and tap each agent you want to add. When you finish selecting members, tap the green tick in the top-right to send the invites.

Leave group

Select Leave group and then tap Leave to remove yourself from the group.After you leave, you won’t see messages from that group, and you can no longer send or receive messages there.

Important behavior and limits

  • Leaving a group does not delete the group. Other members remain in the conversation.

  • You cannot remove other team members from a group from the Android app. To exclude someone, create a new group without them.

  • When selecting agents to invite, you may see agents from all properties by default — you can change which property’s agents are shown before selecting members.

  • If an agent is removed from a property, they may still appear in existing direct messages or group chats; they will remain in those threads until they leave the chat or the group is recreated without them.

Additional considerations

  • Notifications
    Ensure your Android notification settings allow tawk.to alerts so you won’t miss group messages.

  • Pin and filter
    Using Favorites and the Filter options in Direct Messaging helps you focus on the conversations that matter.

Related guides

Creating a Group Chat on Android

Sending Direct and Group messages on Android

Enabling sounds and notifications on Android

Creating and managing shortcuts on Android

Setting up direct messages

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