Banning a visitor

By Shane Wall

Last Update 1 个月前

If you can't say something nice, don't say anything at all. It's unfortunate but occasionally you may have to ban a visitor from using the chat widget.

There are three ways to ban a visitor, while they're in a chat with you, from the Messaging section or from the Ban List. However, you do it, it can be undone should you have a change of heart. Banning a visitor prevents them from using the chat widget but it will not ban them from your website.

Banning in an active chat

Make sure you can see the options menu on the right side of the chat as seen below. If it's not there you can bring it back by clicking the options button.

To ban a visitor, hit the red ban button in the bottom right corner of the Details Pane.

You must give a reason before they can be banned and choose if you want to ban the visitor by their IP address. If you choose not to ban the IP the visitor can simply clear the cookies in their browser and return immediately.

Banning from the Messaging section

You can also ban someone in the way after they have left the chat from the Messaging section.

Just select the inbox Icon on the left side of the Dashboard to navigate to the Messaging section then select the conversation with the offender from the list.

To ban a visitor, hit the red ban button in the bottom right corner of the Details Pane.

You'll now have the option to ban the visitor. You must give a reason before they can be banned and choose if you want to ban the visitor by their IP address. If you choose not to ban the IP the visitor can simply clear the cookies in their browser and return immediately.

Banning from the Ban List

To ban a visitor you no longer have in a chat, make your way to the Administration section of the Dashboard by clicking the cog in the bottom left corner then select Ban List from the User Management list.

If you have multiple properties, make sure to check you're currently viewing the correct one by hovering over the hamburger icon at the top of the Dashboard.

In the Ban List, you'll see all of the currently banned visitors. To add a new visitor to the naughty list, click the green Ban IP button in the top right corner. This will open a new window allowing you to add the IP address of the visitor you want to ban, along with a reason for doing so.

Removing a ban

Everyone loves a good redemption story, if you need to remove a ban you can do it in one of two ways from the Ban List. To remove the ban from a single offender, just select them from the list. This will open up a record of what happened when they were banned, to end the ban, click the red Delete button.

To remove multiple bans at once you can click the checkboxes in the Ban List and group visitors together. Once you've selected all of the visitors you want to list the ban on, click the red Delete Selection button at the bottom of the page.

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