Removing a ban

Whether you have changed your mind or a visitor has redeemed himself, there is a way to remove them from the Ban List.


Here’s how to remove a visitor from the Ban List:


If you have multiple properties, check to make sure you're currently viewing the correct one by hovering over the hamburger icon at the top of the Dashboard.


Next head to Administration User Management list, select Ban List 

In the Ban List, you'll see all the currently banned visitors. If you need to remove the ban of a visitor, simply select them from the list. This will open up a record of what happened when they were banned.


To end the ban, click the red Delete button. This will remove them from the Ban List

To remove multiple bans at once, click the checkboxes in the Ban List and group visitors together.


Once you've selected all of the visitors you want to stop banning, click the red Delete Selection button at the bottom of the page.

Deleting visitors from the Ban List will automatically remove them from the list.


If you want to learn more about Banning Visitors, read this article: Banning a visitor

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