Adding multiple websites (properties) to your dashboard

The instructions below are for desktops and laptops only.

A property is a self-contained business unit in your tawk.to account with its own:

• Chat widgets

• Chat page

• Knowledge Base

• Reporting

You can add unlimited properties for free, giving you the flexibility to manage multiple websites, brands, or teams without any extra cost.

Each property keeps your chats, widgets, knowledge base, and reporting separate, giving you full control over your customer experience.

Adding multiple properties to your dashboard helps you:

• Customize widgets and target messaging
  Customize your widgets’ appearance, greetings, and responses for each site.
  
  

• Maintain knowledge bases
  Create unique knowledge base content for each property.
  
  

• Organize teams
  Assign specific agents to relevant sites to streamline support and enhance efficiency.
  
  

• Separate reporting
  View analytics specific to each website to understand performance better.

3. In the drop-down, click Create Property at the bottom.

4. Enter your Property Name and website’s URL. Then, click Next.

5. To install the chat widget, you can:

- Copy the widget’s code to insert into your website’s HTML, before the closing “body” tag.
- Use a plugin to install the widget on CMS platforms. Select your platform from the list and click the download icon to view the installation instructions.
- Send the installation instructions to your web developer. Enter their email and click the send icon.

Then, click Done.

6. You’ll be brought to the Overview settings page, showing your Property Name, Image, ID, Status, URL, and other settings.

7. Your newly created property should appear in the list at the top-right corner. You can easily switch between properties on your dashboard at any time.

After adding a property, you can:

• Customize your chat widget’s appearance and behaviour
  Learn more: Chat Widget Customization
  
  

• Invite team members
  Learn more: How to invite and manage agents
  
  

• Activate AI Assist and add AI agents
  Learn more: AI Assist: 24/7 sales and customer service made easy
  
  

To learn more about setting up your new property, explore the following categories on our Help Center:

Dashboard 101

Ticketing

Contacts

Knowledge Base

Adding multiple properties to tawk.to help you manage different websites or brands from one central dashboard. Follow the steps above to create new properties, install widgets, and explore further customization and dashboard tools.

If you have feedback about this article, or if you need more help:

• Click the green live chat icon

• Schedule a call with us

• Visit our community