Why am I not getting notifications on iOS?

When you download the tawk.to app, enabling notifications will help you respond to visitors quickly. There are just a few steps to ensure you are receiving notifications on your Apple Device from the tawk.to app. Changing your notification settings may depend on the iOS version you have.


Find your iOS operating system below and learn how to allow notifications so you never miss a chat.

Allow Notifications for the tawk.to app

Your Apple Device may not allow notifications for specific apps such as the tawk.to app. Follow these steps to allow notifications for the tawk.to app:


  1. Connect your Apple Device to a Wi-Fi or cellular network.
  2. Make sure the tawk.to app supports notifications. Go to Settings > Notifications. Select the tawk.to app, and make sure Allow Notifications is toggled on.
  3. Make sure you are logged into the tawk.to app using your tawk.to credentials.
  4. If you have notifications turned on for tawk.to but you're not receiving alerts, you might not have Banners selected. Go to Settings > Notifications. Then select tawk.to, and then Banners.
  5. Make sure you’re signed in to your device with your Apple ID.
  6. Make sure Do Not Disturb is turned off.
  7. If you’ve recently installed the tawk.to app or restored from a backup, just open the app to start getting notifications.

Change alert styles

You may need to change the alert styles on your device.


To add or change an alert style for a notification:

  1. Go to Settings > Notifications.
  2. Select the tawk.to app under Notification Style.
  3. Choose a type of alert and banner style. 

Show Previews and Notification Grouping

You may need to Show Previews for your notifications or the appearance of your Notification Grouping. Find your iOS version below to learn how to make your alerts more noticeable on your device.

iOS 12

  1. Go to Settings > Notifications.
  2. To choose when notification previews should appear, click Show Previews. Then select When Unlocked, and previews will also appear on the Lock screen.
  3. Select Back, then select the tawk.to app below Notification Style and turn Allow Notifications on. You can choose how and where you want the notifications to appear for the tawk.to app, such as on the Lock screen or in Notification Center.
  4. Select Notification Grouping. Then select By App so all the notifications from the tawk.to app are grouped together.

iOS 13 and 14

  1. Go to Settings > Notifications.
  2. To choose when you want notification previews to appear, select Show Previews, then select the option Always.
  3. Select Back, select the tawk.to app below Notification Style, then turn Allow Notifications on. You can choose how and where you want notifications to appear for the tawk.to app, such as on the Lock screen or in Notification Center. You can also set a notification banner style, sound, and badges for the tawk.to app.
  4. Select Notification Grouping. Then select By App so all the notifications from the tawk.to app are grouped together.


Once you’ve allowed notifications for your Apple Device, you should receive notifications from the tawk.to app. Now you’ll be able to respond quickly when a visitor sends a chat or submits a Ticket on your site.

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