Why am I not getting notifications on Android?

Receiving notifications in tawk.to is important so you can know exactly when a visitor sends a chat or submits a Ticket. Some Android brands may block or suppress background apps from being activated. To ensure you are receiving notifications on your Android Device, you may need to allow notifications for the tawk.to app. Changing your notification settings may depend on the type of device you have. 

Find your Android device below and learn how to allow notifications so you never miss a chat.

Open apps Notification Cleaner > Settings (gear icon) - ensure that the tawk.to app is unchecked and listed under Apps > Notifications allowed.

Open Auto-start Manager - ensure the tawk.to app is allowed.

Open Mobile Manager > Boost > Enable Super Boost > Protected apps list - ensure that tawk.to is present in the list.

Open device Settings > Power saver > Protected apps - ensure the tawk.to app is enabled.

Open device Settings > Notification Manager - select Notify for the tawk.to app.

Open device Settings > Advanced Settings > Battery Manager > Protected apps (or Close apps after screen lock) - ensure the tawk.to app is enabled.

Open device Settings > Apps > Advanced > Ignore battery optimization - ensure that the tawk.to app is ignored.

Open device Settings > Notification Panel & Status bar > Notification Center > select the tawk.to app - ensure that Allow Notifications and Priority Display are enabled.

Open Phone Manager > Startup Manager > tawk.to app - ensure tawk.to is set to run automatically at system startup.

Open Phone Manager > Notification Manager > Rules - ensure tawk.to is set up to send notifications to the notification panel. Check if there are other settings here that may suppress notifications for the app.

Open device Settings > Apps > Settings (gear icon) > App Autolaunch - ensure the tawk.to app is enabled.

Open device Settings > Advanced > Recent apps management - ensure that Normal clear is enabled.

Open device Settings > Battery > Battery Optimization > Apps not optimized > All apps - ensure the tawk.to app is set to Don’t optimize.

* it may be necessary to restart the device to apply changes

Open device Settings > Notifications & Status bar > App Notifications > tawk.to - activate Priority.

If your device or brand are not in the list:

1. Turn on Priority Mode for the tawk.to app or set the tawk.to app to auto-launch.
   
2. In Battery Optimization, ignore the app. That way, it won’t be blocked in the background.
3. Let us know about the model. If you’ve found a solution, please share with us so we can help other users.

If you've noticed any ways to improve this article, don’t hesitate to reach out to our support team or schedule a call.