Why am I not getting notifications on Android?

Receiving notifications in tawk.to is important so you can know exactly when a visitor sends a chat or submits a Ticket. Some Android brands may block or suppress background apps from being activated. To ensure you are receiving notifications on your Android Device, you may need to allow notifications for the tawk.to app. Changing your notification settings may depend on the type of device you have. 


Find your Android device below and learn how to allow notifications so you never miss a chat.


Battery saver apps

Clean Master app

Open apps Tools > Notification Cleaner > Settings (gear icon) - disable for the tawk.to app.

Security Master app

Open apps Notification Cleaner > Settings (gear icon) - ensure that the tawk.to app is unchecked and listed under Apps > Notifications allowed.


ASUS

Asus Zenfone (Android Nougat 7.0)

Open Auto-start Manager - ensure the tawk.to app is allowed.


Open Mobile Manager > Boost > Enable Super Boost > Protected apps list - ensure that tawk.to is present in the list.

Asus Zenfone 2

Open Auto-start Manager - ensure that the tawk.to app is allowed.

Huawei

Huawei Honor 6

Open device Settings > Power saver > Protected apps - ensure the tawk.to app is enabled.


Open device Settings > Notification Manager - select Notify for the tawk.to app.

Huawei Honor 8

Open device Settings > Advanced Settings > Battery Manager > Protected apps (or Close apps after screen lock) - ensure the tawk.to app is enabled.


Open device Settings > Apps > Advanced > Ignore battery optimization - ensure that the tawk.to app is ignored.


Open device Settings > Notification Panel & Status bar > Notification Center > select the tawk.to app - ensure that Allow Notifications and Priority Display are enabled.

Huawei P8 Lite

Open Phone Manager > Startup Manager > tawk.to app - ensure tawk.to is set to run automatically at system startup.


Open Phone Manager > Notification Manager > Rules - ensure tawk.to is set up to send notifications to the notification panel. Check if there are other settings here that may suppress notifications for the app.

Huawei Mate 8 & Huawei Nova Plus

Open device Settings > Advanced Settings > Battery Manager > Protected apps - ensure that the tawk.to app is enabled.

LeEco/LeTV

Open device Settings > Permissions > Manage Auto Launch - ensure that the tawk.to app is enabled.

Open device Settings > Battery > Power saving management > App protection - ensure the tawk.to app is protected.

Lenovo

Open device Settings > Power Manager > Background app management - ensure the tawk.to app is allowed to auto-start.

OnePlus

OnePlus (Android Nougat 7.0 and earlier)

Open device Settings > Apps > Settings (gear icon) > App Autolaunch - ensure the tawk.to app is enabled.

OnePlus (Android Oreo and later)

Open device Settings > Advanced > Recent apps management - ensure that Normal clear is enabled.


Open device Settings > Battery > Battery Optimization > Apps not optimized > All apps - ensure the tawk.to app is set to Don’t optimize.

OnePlus 3

Open device Settings > Battery > Battery Optimization > Menu (three-dot overflow menu icon on top-right) > Advanced Optimization - ensure the tawk.to app is disabled.

Oppo/Realme

Open device Settings > Advanced Settings > Battery Manager > Protected apps (or Close apps after screen lock) - ensure the tawk.to app is enabled.


Open device Settings > Apps > Advanced > Ignore battery optimization - ensure the tawk.to app is ignored.


Open device Settings > Notification Panel & Status bar > Notification Center > select the tawk.to app - ensure that Allow Notifications and Priority Display are enabled.

*it may be necessary to reopen the app and/or restart the device to apply changes

Samsung

Open device Settings > Apps > tawk.to app > Notifications > ensure Set as priority enabled.

Open device Settings > Device management > Battery > Unmonitored apps - add the tawk.to app to the list.

Tecno

Open Hi Manage > Settings (icon) > Auto cleanup - ensure the tawk.to app is set to automatically clean up when RAM is low.

Vivo

Open i manager > App Manager > Autostart Manager - ensure the tawk.to app is enabled.


* it may be necessary to restart the device to apply changes


Xiaomi

Open device Security > Permissions > Autostart - ensure the tawk.to app is enabled or use Add auto-start apps to add tawk.to to the list.

In case if after completing first step the problem persists:

Open device Settings > Notifications & Status bar > App Notifications > tawk.to - activate Priority.

Open device Settings > Battery & Performance > Manage Apps Battery Usage > Power Saving Modes - turn off.

Other

If your device or brand are not in the list:

  1. Turn on Priority Mode for the tawk.to app or set the tawk.to app to auto-launch.
  2. In Battery Optimization, ignore the app. That way, it won’t be blocked in the background.
  3. Let us know about the model. If you’ve found a solution, please share with us so we can help other users.


If you've noticed any ways to improve this article, please write to us at support@tawk.to.

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