Is tawk.to WCAG compliant?

Yes, the tawk.to chat widget aligns with Web Content Accessibility Guidelines (WCAG). It’s designed with accessibility in mind, ensuring a better experience for all users.

Features like support for screen readers, voice-command navigation, and adjustable text help make the widget accessible across a variety of browsing needs.

The tawk.to widget fully complies with WCAG Level A standards and meets several Level AA requirements.

WCAG provides guidelines to make web content more accessible. While compliance isn't legally required for most websites, adhering to these best practices ensures that more visitors can access and benefit from your site's features.

By aligning with WCAG standards, the tawk.to widget enhances the experience for all users, especially those using assistive technologies.

Here are some of the accessibility features we've implemented:

• Alternative text
  Non-text elements, like images, include descriptive alt text to aid users who rely on screen readers or have images disabled.

• Keyboard-friendly navigation
  Users can navigate and interact with the widget using only a keyboard, making it accessible for those who cannot use a mouse. Additionally, keyboard-friendly functions allow users with dictation software to access content and participate in the chat easily.

• Text and background contrast
  We ensure sufficient contrast between text and background colors to improve readability.

• Non-text element contrast
  Visual elements, like buttons and graphics, are designed with contrasting colors to stand out clearly against backgrounds.

• Use of color and contrast
  Information is conveyed not just through color, but also through shapes and labels, assisting users who have difficulty distinguishing colors.

• Responsive orientation
  The widget adapts seamlessly to both portrait and landscape orientations, based on the device's screen size.

• Descriptive headings and labels
  Form fields and headings within the widget are clearly labeled, making it easier for users to understand and complete forms.

• Resizable text
  Users can enlarge the widget's text up to 200% without losing content or functionality.

While the tawk.to widget is designed with accessibility in mind, the content you add and customize also plays a crucial role.

By following accessibility best practices, you can ensure that your website and chat widget are usable by a wider audience.

For additional information:

• Learn how to enable and manage your consent form to inform visitors about data usage.

• Visit the W3C Web Accessibility Initiative for comprehensive guidelines and resources.

If you have feedback about this article, or if you need more help:

• Click the green live chat icon

• Schedule a call with us

• Visit our community