Help Center | tawk.to | Deleting your tawk.to account

Deleting your tawk.to account

The instructions below are for desktops and laptops only.

This guide explains how to delete your tawk.to account. Please read it carefully before proceeding, as account deletion is irreversible.

Important considerations before deleting:

Irreversible action
Deleting your tawk.to account is permanent. All your data, including chat history, agent profiles, settings, and any connected websites, will be permanently deleted and cannot be recovered. Make absolutely sure you want to delete your account before proceeding.

Download your data (recommended)
It's strongly recommended that you download any important data, such as chat transcripts, before deleting your account. There’s no way to retrieve this data once your account is deleted.

Active subscriptions
If you have any active paid subscriptions (e.g., for add-ons like AI Assist or Remove Branding), you'll need to cancel them before deleting your account. Failing to do so may result in continued billing. Check your subscription settings within your tawk.to dashboard.

Learn more about canceling your subscriptions with this guide: How do I cancel a tawk.to subscription?

Multi-property accounts
If you're using tawk.to across multiple websites or properties, deleting your account will remove it from all of them. If you only want to remove the chat widget from a specific website but keep your account active for other sites, you don't need to delete your account.

Just remove the tawk.to JavaScript code snippet from the HTML of the website(s) where you no longer want the chat widget to appear. This will disable the chat widget on those sites without affecting your account or data on other connected websites.

Follow these steps to delete your account:

1. Log in to your tawk.to account.

2. Click your profile image at the bottom left corner of the dashboard.

3. Click Edit Profile.

4. On the Account Settings page, click the Settings tab. Scroll down to Delete Account and click the delete option.

5. On the confirmation pop-up page, enter your password, select a reason for deleting the account, and click Delete Account.

Important: Remember to back up any important data before deleting your account, as the deletion process is irreversible.

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