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Frequently asked questions

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Can I end a chat from the Dashboard? Will my Widget Scheduler automatically update for Daylight Savings Time? Why am I not getting notifications? Why am I not getting sound notifications? Why am I not receiving emails?

What file types are unsupported in tawk.to?

When using tawk.to for customer support, you might want to share files with your visitors or receive files from them. While tawk.to supports a wide range of file types, certain types are not supported due to security or technical limitations.


Understanding these limitations will ensure a smooth experience for you and your visitors.

Why are some file types unsupported?
tawk.to prioritizes the security and stability of its platform. Therefore, file types known to potentially carry viruses, malware, or pose security risks are blocked. Additionally, some file types could negatively impact the performance of the chat interface.
Unsupported file types

tawk.to does not support the following file types:

  • .exe

  • .bat

  • .msi

  • .dmg

  • .app

  • .js

  • .vbs

  • .ps1

  • .sh

  • .dll

  • .sys

  • .ini

  • .zip

  • .rar


Executable files

These include files like .exe, .bat, .msi, .dmg, and .app. These files can potentially execute malicious code on a user's computer and are therefore strictly prohibited.


Script files

Files like .js, .vbs, .ps1, and .sh fall into this category. These scripts can also be used to execute harmful code.


Archive files containing executables or scripts

Even if an executable or script is zipped or archived (e.g., .zip, .rar), it will still be blocked. tawk.to scans the contents of archives to ensure they don't contain prohibited file types.


System files

Files critical to operating system functionality are often blocked to prevent accidental damage or instability. Examples might include .dll, .sys, and .ini files.


Other potentially risky files

From time to time, tawk.to might add other file types to this list as new security threats emerge.


tawk.to's file upload restrictions are in place to protect both you and your visitors. While these limitations might seem inconvenient, they are crucial for maintaining a secure and reliable platform.


For supported file types, see this guide: What file types and sizes are supported in tawk.to?

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