Adding a seasonal Attention Grabber
The instructions below are for desktops and laptops only.
You can easily swap out your standard Attention Grabber for something more festive during holidays, sales events, or special occasions. When the season’s over, simply switch back to your usual image or remove it altogether.
To learn more about the Attention Grabber, see this guide:
How to add a seasonal Attention Grabber
3. Click Administration in the top menu.
4. Click Chat Widget under Channels in the left menu.
5. Click Advanced under Widget Appearance.
6. In the Widget Appearance editor, click Gallery under Attention Grabber.
7. Select the Seasonal tab. You can select from the images provided, or you can click Upload to add your own image. After changing the image, click Close.
After selecting a new image, you’ll see the changes in the widget preview on the right.
Image guidelines
When uploading a custom image, follow these specifications for the best results:
Supported formats: JPG, PNG, JPEG
Maximum file size: 1 MB
Recommended dimensions: 100 × 100 pixels
Ensure your image is visually appealing, relevant to the season or event, and not too distracting for your visitors.
Note: The Attention Grabber is visible only on desktop devices. It will not appear on mobile.
Important considerations
Plan ahead
Upload and test your seasonal image before your campaign starts.Keep it subtle
Attention Grabbers should catch the eye without overwhelming your site’s design.Monitor performance
During seasonal campaigns, you can use the Reporting and Monitoring features on your dashboard to track how the Attention Grabber affects engagement. To learn more about reporting features, see: Understanding Reporting
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