How to change the order of articles in the Knowledge Base
The instructions below are for desktops and laptops only.
Organizing your Knowledge Base helps customers and team members find answers faster. By default, articles show up in the order you create or edit them — newest items appear last in each category. Customizing the display order lets you highlight key content or follow a logical sequence for tutorials and guides.
Steps to change article order
Click Knowledge Base on the left navigation bar.
Click Categories in the left panel.
Click the number in the Count column next to the category name. This opens the article reorder panel.
In the Manage Articles panel, click the 6-dot icon for each article and drag it into your preferred order. Place the most important articles at the top to make them easiest to find. Your changes are saved immediately.
When you’re done, click the X icon in the upper right corner to close the article reorder panel.
Your articles will now show up in the new order you selected whenever visitors browse that category.
Additional considerations
- Reordering categories
You can also reorder entire categories so that the most important groups appear first in your Knowledge Base. Learn more here: How to change the order of articles in the Knowledge Base
- Best practice
Place frequently accessed or foundational articles near the top of each category. This ensures visitors see high-value content first.
Related guides
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