Creating Knowledge Base categories
Setting up Categories is an important part of making sure you're getting the most out of the Knowledge Base.
Here’s how to create a new category on Knowledge Base:
If you have multiple properties, check to make sure you're currently viewing the correct one by hovering over the hamburger icon at the top of the Dashboard.
Next make your way to the Knowledge Base ⮕ select Categories in the top left corner
Any categories you've already made can be edited here by clicking on their names in the list. To make a new one, select New Category as seen below.
Select a language from the available options in the top left and choose a name. Sorting your Knowledge Base articles into categories will make it much easier for your visitors to find what they're looking for, so make sure to pick an appropriate name to cover the topic.
Once you've got a name, the Slug underneath it will be automatically generated based on the name you gave the category. This will make up part of the URL for any of the Knowledge Base articles published within this category. You can adjust this if you prefer another naming convention. Just remember, it should contain no spaces so use hyphens if you're including multiple words or strings of numbers.
Clicking the Add Icon button will give you a list of available symbols to associate with the category. Many of these are well-known symbols and adding one to a category can make it easier for people to find what they're looking for.
If you're planning on adding a lot of articles, it's a good idea to separate some of the bigger categories into their own segments with subcategories. To do this, you'll need to make a Parent Category to contain several smaller categories. If you're creating a Parent Category and won't be nesting categories within others, you can leave the Parent Category option as the default Top Level Category.
Add the final touch by giving your new creation a brief description. This will appear in the list view when a visitor browses your Knowledge Base, alongside articles and in the metadata.