What is the Knowledge Base?
The instructions below are for desktops and laptops only.
tawk.to's Knowledge Base is a library where you can host a wide range of categorized articles that are useful for your customers and support team.
Benefits of having a Knowledge Base
A good Knowledge Base can help to:
Empower your customers
A Knowledge Base gives customers instant 24/7 access to the answers they need, without waiting for a chat or email response. This can help to boost customers’ confidence and satisfaction.
Free up your team
A well-stocked Knowledge Base deflects basic, repetitive inquiries, allowing your team to focus on more complex customer needs.
Boost your brand image
A good, polished Knowledge Base showcases your commitment to customer satisfaction. It positions you as a reliable resource, building trust and loyalty.
Setting up your Knowledge Base is easy
With tawk.to, you can set up your Knowledge Base without hassle in minutes. It’s user-friendly and packed with features like:
Easy creation
No coding required. tawk.to's intuitive interface lets you create clear, well-structured articles in minutes.
Customization
Brand your Knowledge Base with your logo and colors so customers recognize your identity.
Search functionality
Powerful search tools help customers find the information they need quickly and easily.
Mobile-friendly
Your Knowledge Base is accessible on any device, ensuring your customers can get answers on the go.
Once you’ve enabled the Knowledge Base and added articles, you can manage them on your dashboard, like this:
To learn more about setting up your Knowledge Base, check out these articles:
More articles on the Knowledge Base are available here.
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