Why do I see two properties in the drop-down menu?

When you first create a tawk.to account and log in to your Dashboard, you may notice two Properties listed. One is the Property you created (most likely for your website). The other Property has your name on it, or to be more accurate, the name you used to create your account.

The Property with your account profile name, is your Profile Page, it’s part of your free tawk.to account.

Add a link to your Profile Page in your email signature, email blasts or business cards. Your customers will be able to chat with you, and only you, directly. You can completely customize your profile page and share a little bit about yourself. Add a bio, your social profiles, and links — it’s up to you!

If you ever find yourself logged in to the tawk.to Dashboard and unable to see chat histories or visitors on your website, check to make sure you haven't accidentally switched over to viewing your Profile Page instead of the website associated with your property.

You can learn more about editing your Personal Profile here. 

Learn more about adding additional websites in this article: Adding additional properties and websites to your Dashboard

Got questions? Reach out to our support team or schedule a call.