Why do you need my personal data?
Collecting customer data allows us to enhance our service and provide better support.
We are committed to maintaining your security and privacy and maintain measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction in accordance with the Privacy Shield.
Need more information about personal data? Reach out to our support team or schedule a call.
What personal data is processed?
Certain visitors to tawk.to’s websites and those who use the tawk.to apps interact with the software in ways that require us to gather personally identifying information.
The amount and type of information we gather depends on the nature of the interaction. For example, we ask users of our app to provide an email address. In each case, we collect only the information necessary or appropriate to fulfill the purpose of the visitor’s interaction with tawk.to. We do not disclose personally-identifying information other than as described in our Privacy Policy.
Can the same outcome be achieved by processing less data?
Unfortunately, no. We neither collect nor request access to your personal information unless we truly need it to provide the service. Therefore, all the personal information we collect from you is necessary. Please note that tawk.to will not rent or sell potentially personally-identifying information to anyone, under any circumstances.
Is personal data processed using cookies, http parameters etc.?
Information such as IP addresses is processed using cookies. Additionally, the tawk.to widget uses several types of cookies to help you communicate more effectively with your customers.
In which country is the data stored?
The United States.
Who is receiving the data?
The data is stored in the cloud (currently, we use Google Cloud). For a list of all current third-party subprocessors used by tawk.to, please refer to the following link on our website: http://www.tawk.to/data-protection/sub-processors/.
The purposes for which the company engages these selected third parties are in accordance with providing the services offered by tawk.to including the following: data and email hosting, application distribution, and cloud analytics and communications services.
How is the data protected?
All data is encrypted. For us, there is no need to have access to your data for any other purpose except to provide, support and improve the quality of services unless stipulated by law. We use Google Cloud, and the encryption key is held by Google. The data is encrypted at rest and in transit between the client and our network. However, it is not encrypted within our internal system. chats and tickets are encrypted over SHA-256 SSL.
Is the data subject to Section 702 of FISA?
Our company is located and incorporated in the US. Therefore, if we receive a FISA 702 warrant, we have to comply.
How is access to the data restricted?
The data can only be accessed by authorized staff members for the purpose of providing, supporting and improving the quality of services. Access may also be allowed in cases stipulated by law.
How long is the data held?
When the data is stored, it stays on our servers indefinitely until deletion. chats and tickets can be deleted by you directly. Once the data has been deleted, it can not be recovered. As for your account information, you can send us a data erasure request, and we will delete your account information from our server.
I have more questions
If this article didn't quite answer your question, reach out to our support team or schedule a call. Our agents are available 24/7.