Why do you need my personal data?
We collect personal data to provide, support, and improve our services. This information enables us to offer a secure and efficient experience for both you and your customers.
What personal data do we collect?
The type and amount of personal data we collect depend on how you interact with our services. For example, we may ask for your email address when you sign up.
We only collect information necessary to fulfill your interaction with tawk.to. We do not share personally identifying information except as described in our Privacy Policy.
Why is this data necessary?
We only collect the data needed to provide our services effectively. Without this information, we can’t meet the level of service our users expect. Rest assured, we do not rent or sell your personal information under any circumstances.
How do we use cookies and similar technologies?
We use cookies to process information, such as IP addresses, to understand user behavior and improve our services. The tawk.to widget uses various cookies to enable effective communication between you and your customers.
For more details, see this article:
Where is your data stored?
Your data is stored in the United States using Google Cloud services. We employ a global Content Delivery Network (CDN) to ensure fast and reliable performance worldwide.
For more details, see this article:
Who has access to your data?
Access to your data is restricted to authorized tawk.to staff members who require it to provide, support, and improve our services.
We may also share data with third-party subprocessors for data and email hosting, application distribution, and cloud analytics and communications services. A list of our current subprocessors is available on our Data Protection page.
How is your data protected?
We prioritize the security of your data through encryption and strict access controls. Data is encrypted at rest and in transit using industry-standard protocols like SHA-256 SSL.
While data is encrypted during storage and transmission, it is not encrypted within our internal systems. We only access your data to provide, support, and improve our services, unless required by law.
We adhere to data protection laws and frameworks, including the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. See our Privacy Policy for more details.
Is your data subject to Section 702 of FISA?
As a U.S.-based company, tawk.to complies with applicable laws and regulations, including the Foreign Intelligence Surveillance Act (FISA) Section 702. If we receive a valid legal request, we are obligated to comply.
How long do we retain your data?
We keep your data indefinitely until you request its deletion. You can delete chats and tickets directly from your dashboard.
If you want to remove your account information, just contact us. We’ll remove your data from our servers. Please note that once deleted, your data cannot be recovered.
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