How to personalize your live chat agent image
The instructions below are for desktops and laptops only.
A personalized live chat experience is a great way to engage with potential customers who are considering a purchase or need help.
Customizing the appearance of your live chat agent can help build personable connections with your customers while establishing a professional image for your company.
In this guide, we show you 4 ways to personalize the appearance of your live chat agent. If you have a support team of live chat agents, encourage them to perform the steps outlined in this article.
![](https://tawk.link/521727297ca1334016000005/kb/attachments/qQIMJTp0n3.png)
Your profile image is the default image in your account. It’s the image you will use to join a chat (if you don’t use an alias). It also appears on your dashboard, and in direct messages and group chats.
![](https://tawk.link/521727297ca1334016000005/kb/attachments/92MYt0p-6q.png)
![](https://tawk.link/521727297ca1334016000005/kb/attachments/S5bgy4XQIZ.png)
![](https://tawk.link/521727297ca1334016000005/kb/attachments/oPkKFnvfhZ.png)
An alias is an alternative name you can choose to join a chat. You can use different names to anonymize or personalize interactions with customers.
![](https://tawk.link/521727297ca1334016000005/kb/attachments/-rl3tLZlnv.png)
![](https://tawk.link/521727297ca1334016000005/kb/attachments/w1kcOGE4yF.png)
You can add aliases with different profile images and titles to cater to your diverse customer base.
![](https://tawk.link/521727297ca1334016000005/kb/attachments/DOcrE8BXNv.png)
![](https://tawk.link/521727297ca1334016000005/kb/attachments/wKmIKaVekm.png)
![](https://tawk.link/521727297ca1334016000005/kb/attachments/y1-ZD-WE1l.png)
![](https://tawk.link/521727297ca1334016000005/kb/attachments/6RfFEtU8fU.png)
![](https://tawk.link/521727297ca1334016000005/kb/attachments/-FVJZSrgim.png)
![](https://tawk.link/521727297ca1334016000005/kb/attachments/3Y8ujkvEHJ.png)
This is the agent image that accompanies Apollo AI’s messages in chat. You can modify it to create a professional image and maintain brand consistency.
![](https://tawk.link/521727297ca1334016000005/kb/attachments/GYq3AtbjmN.png)
Learn about personalizing Apollo AI’s identity here.
Now, your visitors can enjoy a personal and professional live chat experience that’ll lead to happy, satisfied customers.
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