How to personalize your live chat agent image
The instructions below are for desktops and laptops only.
A personalized live chat experience is a great way to engage with potential customers who are considering a purchase or need help.
Customizing the appearance of your live chat agent can help build personable connections with your customers while establishing a professional image for your company.
In this guide, we show you 4 ways to personalize the appearance of your live chat agent. If you have a support team of live chat agents, encourage them to perform the steps outlined in this article.
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Your profile image is the default image in your account. It’s the image you will use to join a chat (if you don’t use an alias). It also appears on your dashboard, and in direct messages and group chats.
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An alias is an alternative name you can choose to join a chat. You can use different names to anonymize or personalize interactions with customers.
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You can add aliases with different profile images and titles to cater to your diverse customer base.
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This is the image that accompanies your AI agent’s messages in customer conversations. You can modify it to create a professional image and maintain brand consistency.
To customize your AI agent’s avatar, go to Add-ons > AI Assist. Select your AI Agent, go to Settings, and scroll down to Persona.
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To learn more about AI Assist, check out this guide:
Now, your visitors can enjoy a personal and professional live chat experience that’ll lead to happy, satisfied customers.
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